Nicky Hjerpe at Netcall explores ten benefits of low code application development in contact centres.
Contact centres play a pivotal role in modern business operations, directly linking companies to their customers. Traditionally, the emphasis has been on agent-centric features to enhance customer interactions.
However, the dynamic nature of customer service demands a more comprehensive approach that goes beyond agent capabilities. This is where low-code application development comes into play.
Low-code application development can revolutionise contact centre environments by streamlining processes, automating tasks and improving customer and employee experiences.
What is Low-Code Application Development?
Before delving into the benefits, let’s clarify what low-code application development is.
Low-code is a visual development approach that allows individuals with little to no coding experience to create applications using a visual interface, pre-built templates and drag-and-drop components.
By significantly reducing the need for extensive coding, application development is faster, more accessible and adaptable to changing requirements.
The Benefits of Low-Code Application Development
1. Rapid Application Development
Contact centres often require quick responses to changing customer demands and market trends. Low-code platforms enable businesses to create and modify applications faster than traditional coding, helping contact centres stay agile and responsive.
2. Enhanced Customer Experience
With low-code, contact centres can build custom applications to manage customer data, track interactions and deliver personalised services. This leads to a more tailored and efficient customer experience, improving customer satisfaction and loyalty.
3. Employee Empowerment
When a contact centre is empowered with low-code tools, they can create custom solutions and workflows to streamline their tasks. This enhances agent productivity, which boosts job satisfaction and retention rates.
4. Process Automation
Low-code platforms excel at automating repetitive and time-consuming tasks. Contact centres can use these platforms to automate data entry, call routing, appointment scheduling and more. Crucially, automation reduces errors. Also, agents are freed to focus on more complex customer issues.
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Source: https://www.callcentrehelper.com/benefits-low-code-application-250371.htm
The Experience From Discovery, Right Through to Use of a Product
Product experience refers to the experience a customer has from the moment of discovering a product to their use of the product. The product experience lifecycle is the customer’s movement from one point in the customer journey to another and their experiences with the product at each stage. It includes everything from a product’s advertising leading to customer awareness to user onboarding to customer reviews and recommendations. Modern contact centres use artificial intelligence (AI)-driven tools and software to gather insights from customer conversations and deliver those insights back to the businesses they serve, allowing companies to re-evaluate their products and drive innovation.The Role of Product Intelligence
Product intelligence is a necessary component of the product experience lifecycle. It’s the process of collecting insights about a product, how customers interact with it, and their opinions about it. Companies use this information to identify weaknesses in their products, learn what customers love and want to see more of, make products better, and design new products to meet customer needs. In a contact centre, product intelligence is highly automated with the help of AI. Product intelligence software listens for feedback from customers continuously, gathering contextual insights from real customer conversations as they happen.What Product Experience Isn’t
Product experience, user experience, and customer experience go hand-in-hand, but they aren’t the same. User experience refers to customer interactions with a product, and product experience targets the feelings about a product at each step of the customer journey. Both of these come together to create the customer experience, which includes the interactions and feelings a customer has about a brand as a whole, rather than a product.Product Experience Lifecycle Stages
The product lifecycle can vary depending on the type of product. The steps below are generally the most common parts of a product lifecycle. We’ll explain each stage and how product experience ties in. Explore RevTech News for the latest advancements in Revenue, Business & Marketing Operations with insightful updates from industry experts! Source: https://www.callcentrehelper.com/managing-product-experience-lifecycle-250367.htmHow to Help Agents Feel Less Lonely
1. Make Sure to Say “Good Morning” to Everyone in Your Team, Every Day
Make the effort to say “good morning” to everyone in your team, every day, to start each working day off on a positive note. This helps to make sure no one feels left out or unnoticed as they arrive at work.2. Make Sure Your Company Values Are Tangible So Agents Feel Part of Something That Matters
If you want your agents to feel less lonely, they must feel a part of something bigger than themselves. One way to do this is to make sure your company values are tangible! “Make sure that everyone has regular conversations around what the company values are and what they mean for them in their day-to-day work, being sure to tie their efforts and achievements back to specific values, so it all becomes more meaningful and interconnected. Explore RevTech News for the latest advancements in Revenue, Business & Marketing Operations with insightful updates from industry experts!- You have very limited visibility (you can only evaluate a tiny fraction of calls manually),
- Your QA processes don’t scale easily,
- You are drowning in data, yet are starving for insights,
- Your agents become disengaged and frustrated, resulting in high turnover, and
- You don’t know where to start selecting tools to help you automate your contact center processes.
AI Is Growing, But Unevenly
Globally, 48% of people used generative AI last year, with countries like Nigeria, Mexico, and South Africa leading adoption. These regions also show the most excitement about AI’s potential to boost economies and improve lives. Adoption lags at 29% in developed nations like the U.S. and Canada, meaning that 71% of people in these regions haven’t knowingly engaged with generative AI tools. Explore RevTech News for the latest advancements in Revenue, Business & Marketing Operations with insightful updates from industry experts! Source: https://www.searchenginejournal.com/google-study-29-in-the-u-s-canada-used-ai-last-year/537583/LG Display didn’t have its usual exhibit of flashy, breakthrough new screens at this year’s CES. This resulted in an odd situation where it was actually Panasonic that shared the most details about LG Display’s latest and greatest OLED panel. Even before any official announcement, it was already the centerpiece of 2025 flagships like Panasonic’s Z95B and the LG G5 from LG Electronics (not to be confused with the display division).
But now the company is ready to spill the full details on its new four-layer tandem OLED design. “33 percent brighter than the previous generation and optimized for the AI TV era, it is the industry’s first-ever OLED display to achieve a maximum brightness as high as 4,000 nits,” LG Display wrote in a press release that went out tonight. The AI mention made me roll my eyes a bit, but there’s no doubting that this is a very impressive panel.
Here’s the rundown on what’s so innovative, according to LG Display:
The new panel’s innovation centers on a Primary RGB Tandem structure, which is LG Display’s proprietary technology that uses independent stacks of RGB elements to produce light. It had previously used a three-stack light source, with two layers of blue elements emitting relatively short energy wavelengths alongside red, green, and yellow elements in a single layer.
The Primary RGB Tandem structure applied to the fourth-generation OLED TV panel organizes the light source into four stacks by adding two layers of blue elements and independent layers of red and green elements. It improves maximum brightness by increasing the amount of light produced by each layer compared to the previous structure.
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Source: https://www.theverge.com/2025/1/15/24344798/lg-display-oled-tv-panel-fourth-generation-featuresIf you’re looking for a cheaper alternative to the new Kindle Scribe, we’ve got good news: the first-gen model is on sale for a couple hundred dollars less than the second-gen model. Normally $349.99 in new condition, Amazon is currently selling it with in refurbished configuration with 16GB of storage, a Basic Pen, and a one-year warranty for just $233.99 as a part of a limited-time lightning deal. You can also buy it at Amazon with 32GB of storage for $259.99.
Both of Amazon’s note-taking ebook readers sport a spacious 10.2-inch 300 ppi display and an adjustable warm light, though the latest Scribe builds upon the original with thinner bezels, a textured display, and a soft-tipped Premium Pen. The most significant changes come in the form of software features, which are available on the first-gen model via a free download. That means no matter which e-reader you buy, you can finally write notes directly on pages. You’ll also be able to take advantage of various AI features, including AI-generated summaries and a tool that lets you refine your handwriting. The only difference is that the new Scribe comes with these features baked in.
Three more midweek discounts
- The Beats Powerbeats Pro are down to $99.99 (half off) at Best Buy, which is their lowest price to date. The wireless earbuds are still exceptionally comfortable despite their age, with over-ear hooks that keep them securely in place during intense workouts. They also continue to deliver good sound, pair well with Apple devices, and last up to nine hours on a single charge, though you’ll still need a Lightning cable to charge them. Read our review.
- Amazon and Best Buy are selling the Apple Pencil Pro for $99 ($20 off), which is one of its best prices to date. The stylus is compatible with the latest iPad Pro, iPad Air, and iPad Mini; however, unlike the Apple Pencil (USB-C), the Pro model features Find My support so you can quickly locate it. It also comes with extra creative capabilities, including pressure sensitivity, double-tap tool switching, and a “barrel roll” feature that lets you twist your digital brush’s orientation by turning the stylus as you paint.
- You can pick up the Chipolo One Point at Amazon for $22 ($5 off), an all-time low. The puck-shaped Bluetooth tracker is perfect for keeping tabs on various items, whether it be a set of keys or a pet collar. The keyring tracker also features a user-replaceable battery, IPX5 water resistance, and support for Android’s Fast Pair feature, though keep in mind it only supports Google’s Find My platform, not Apple’s.
The US Department of Transportation (USDOT) is suing Southwest Airlines for “illegally operating multiple chronically delayed flights and disrupting passengers’ travel,” according to a press release.
The USDOT’s investigation found that “Southwest operated two chronically delayed flights — one between Chicago Midway International Airport and Oakland, Calif, and another between Baltimore, Md. and Cleveland, Ohio — that resulted in 180 flight disruptions for passengers between April and August 2022,” per the release. “Each flight was chronically delayed for five straight months.”
A flight is considered chronically delayed if “it is flown at least 10 times a month and arrives more than 30 minutes late more than 50 percent of the time,” the USDOT says.
“Southwest is disappointed that DOT chose to file a lawsuit over two flights that occurred more than two years ago,” Southwest spokesperson Laura Swift says in a statement to The Verge. “Since DOT issued its Chronically Delayed Flight (CDF) policy in 2009, Southwest has operated more than 20 million flights with no other CDF violations. Any claim that these two flights represent an unrealistic schedule is simply not credible when compared with our performance over the past 15 years. In 2024, Southwest led the industry by completing more than 99% of its flights without cancellation.”
In addition, the USDOT is taking “enforcement action” against Frontier Airlines for operating chronically delayed flights. USDOT has fined Frontier $650,000 in civil penalties; the US Treasury will be paid $325,000, while the other $325,000 will be suspended if Frontier “does not operate any chronically delayed flights in the next three years,” the USDOT says.
Frontier Airlines spokesperson Jennifer F. de la Cruz declined to comment.
Earlier this month, USDOT announced a $2 million penalty against JetBlue for operating chronically delayed flights. The USDOT also fined Southwest Airlines in 2023 over a holiday meltdown that stranded millions in 2022.
Explore RevTech News for the latest advancements in Revenue, Business & Marketing Operations with insightful updates from industry experts! Source: https://www.theverge.com/2025/1/15/24344741/usdot-southwest-airlines-lawsuit-chronically-delayed-flights-frontierHave you ever wondered which meme coins could turn your crypto portfolio into a goldmine? The meme coin market is buzzing with action, with new projects stepping into the spotlight. Take BTFD Coin, for instance—its presale just crossed $5.1 million, fueled by its exciting referral program and the launch of its P2E game. Meanwhile, Ponke is making waves with its PonkeSwap launch, and Baby Doge Coin continues to capture hearts with its Binance listing.
The meme coins have transformed from playful tokens to serious investments over the years. Their charm lies in their ability to rally massive communities while offering creative utilities. And among the latest contenders, BTFD Coin stands out, setting new benchmarks in community engagement with its innovative programs. Let’s dive deeper into what makes these coins worth watching the best new meme coins for massive return potential.
BTFD Coin: A Revolution in Meme Coins
BTFD Coin isn’t just another meme coin; it’s a movement. Built around the rallying cry of “Buy The Dip,” this Ethereum-based token offers a unique mix of utilities, from staking rewards to an engaging P2E game. But what truly sets it apart is its Referral Program, which is reshaping how communities grow in crypto.
The Rewarding Referral Program
Picture this: You share your referral code, and as your friends join the BTFD community, you not only grow your network but also earn big. Here’s how it works:
- Connect Your Wallet: Visit the buy page, link your MetaMask or Trust Wallet, and get your unique referral code.
- Share and Earn: When someone uses your code to buy $50 or more of BTFD, they receive 10% extra tokens, and you earn 10% of their purchase amount in BTFD—provided you’re among the top 20 referrers.
- Track Rewards: Watch your BTFD balance grow in real time through your connected wallet.
With the competition resetting monthly, the program creates urgency and rewards active participants. Imagine this: You invest $2,000 at the current presale price of $0.000142, securing over 14 million BTFD tokens. When the price hits $0.0006 post-presale, your stash could grow to $8,400—and that’s before referral rewards and staking gains!
REVTech
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The New York Times’ word game, Strands, has captivated puzzle enthusiasts with its engaging blend of vocabulary challenges and thematic connections. Each day, players are presented with a 6×8 grid of letters and a specific theme, and tasked with uncovering hidden words that align with the given topic. On January 10, 2025, the theme was “They’re Inseparable,” prompting players to identify words related to inseparable pairs or concepts.
Understanding the January 10 Theme: “They’re Inseparable”
The theme “They’re Inseparable” directs players to think of words that represent pairs or concepts that are inherently linked. This could include items like “salt and pepper,” “peanut butter and jelly,” or “lock and key.” Identifying such pairs is crucial for solving the puzzle, as it guides players toward the correct words hidden within the grid.
NYT Strands Hint for Jan 10 Theme: ‘They’re inseparable’
Hint: These are the words for things that go together.
Hints for January 10 Strands Puzzle
For those seeking assistance with the January 10 puzzle, here are some tailored hints to guide you:
- Spangram Hint: The spangram, a word that spans the entire grid and encapsulates the day’s theme, is a 9-letter word starting with ‘T’ and ending with ‘R’.
- Themed Words: There are nine theme words to find, each representing inseparable pairs or concepts.
- First Letters: The first two letters of each word are: TO, PE, LO, SI, PE, LO, SI, PE, LO.
These hints are designed to nudge players toward the correct answers without revealing them outright, preserving the challenge and satisfaction of solving the puzzle independently.
REVTech
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Source: https://www.analyticsinsight.net/gaming/nyt-strands-hints-answers-and-help-for-jan-10