CallMiner explores the stages in the product experience lifecycle, the role of a contact centre in managing the product experience lifecycle, and how to leverage insights from customer interactions to drive product innovation and improvement.
The product experience lifecycle helps companies map the customer journey and understand customers’ thoughts about a product each step of the way.
By focusing on continuous user feedback via contact centre interactions with customers, companies can determine when and how to improve their products.
What Is the Product Experience Lifecycle?
January 20, 2025
