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With the shift in customer preferences toward digital channels, there’s an expectation for exceptional service and top-tier technological assistance at every stage...
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Ensure you have best-in-class AI to boost your productivity and revenue by capturing the important insights and metrics for effective CX. The...
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Faced with the reality of shifting customer expectations and increasingly heavy demands, businesses need cloud-powered CX@Scale to intelligently meet customer needs. A...
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To win customers for life, you need to deliver personalized, efficient experiences. Adopting CXi means engaging consumers from the first point of...
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Keeping costs down is a priority for any business, but cutting corners isn’t the answer. To ensure profitable service at every stage...
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Warehouse management is a key pillar of successful supply chain operations.
And many shippers outsource warehouse processes to third-party logistics (3PL) providers to...
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Cloud transformations are becoming more business value driven
In today’s world, to enable key business initiatives, cloud adoption plays a central and leading...
The 2020 and 10th edition of the Red Hat ® Product Security risk report is an overview of security vulnerabilities that impacted Red Hat products for the 2020 calendar year. In this report, security vulnerabilities publicly announced throughout the last calendar year and the data and metrics produced for these vulnerabilities across all of our portfolios are reviewed.
The pandemic may have rewritten the rulebook on retail, but in doing so, it created lucrative opportunities for retailers to grow their business and...
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Your Guide to Next-Gen CX Connections
It’s more than just email and chat.
Your customers have already moved beyond First...
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The traditional approach to security has primarily centered around fortifying the network perimeter. Once users are inside this perimeter, they are presumed...
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Cloud transformations are becoming more business value driven
In today’s world, to enable key business initiatives, cloud adoption plays a...
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Cloud transformations are becoming more business value driven
In today’s world, to enable key business initiatives, cloud adoption plays a...
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Modernize and optimize to enable differentiation
To compete in an ever-changing marketplace, your organization needs to differentiate itself from the...
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Customers expect their interactions with the contact center to be fast, personalized, and effortless. It would help if agents...
Today’s businesses depend on a robust communications experience to drive innovation, and phone calls are at the heart of that experience.
However, it’s not just...
KPMG Applies Artificial Intelligence and Machine Learning to Improve Data Quality in the Financial Services Industry
Given the explosion of data generated...
How Revenue Operations Aligns Business Units to Drive Greater Revenue
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THE FIVE STAGES OF REVENUE MARKETING™ CHANGE
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Organizations who have...
As the world continues to shift and market demands continue to fluctuate at
unprecedented rates, it’s becoming critical for your supply chain network to stay ahead of the curve. In a volatile consumer market, competition for brand recognition and product uptake is fiercer than ever.
Hundreds of small businesses generate leads and customers using expertly developed social media ads and content.
Carroll Media has used its digital-marketing...
The time of siloed product development is coming to an end. But digital transformation is not yet complete—only 32% of product development teams currently have access at any time to product data across the product lifecycle. However, organisations are exploring which technologies they’ll be using tomorrow.
The 2020 and 10th edition of the Red Hat ® Product Security risk report is an overview of security vulnerabilities that impacted Red Hat products for the 2020 calendar year. In this report, security vulnerabilities publicly announced throughout the last calendar year and the data and metrics produced for these vulnerabilities across all of our portfolios are reviewed.
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Keeping costs down is a priority for any business, but cutting corners isn’t the answer. To ensure profitable service...
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Warehouse management is a key pillar of successful supply chain operations.
And many shippers outsource warehouse processes to third-party logistics...
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Shippers are facing immense pressure to reduce their carbon footprints.
While electric and autonomous trucks offer eco-friendly options, wide-scale use...
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Whether it’s meeting urgent needs in the spot market or streamlining your supply chain over the long term, capacity...