Online live streaming is the single most engaging channel for worldwide audiences. Live streaming helps people create a deeper connection with your brand. Authentic, always on, and available on...
Online live streaming is the single most engaging channel for worldwide audiences. Live streaming helps people create a deeper connection with your brand. Authentic,...
Hear on-demand, how organisations are setting themselves up for digital success and why the human factor is still as important as ever. These episodes,...
Consumer complaints have high stakes for companies, particularly those in regulated industries such as financial services. Complaints can affect an entire organization, from risk and...
The world of customer experience (CX) has shifted, with most customers now preferring self‐service to live agent assistance. The pandemic has accelerated this process,...
Bringing People and Robots together
In this video, we will demonstrate how NEVA guides the contact center agent through the ‘changing loan terms’ process, and...
Businesses are spending 100 times more on live service than on self-service, but when self-service channels are not working, customers are becoming frustrated.
Digital channels...
What does it take to empower agents to make every customer interaction with your contact center an extraordinary experience?
It takes focusing agents on the...
From 1890, the year attributed to the quote above, the world view has undergone massive shifts in all spheres of life. Interestingly, the view regarding customer being the ‘purpose of work’, has only become more widespread.