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Navigating Modern Threats Using the SentinelOne Singularity Platform

Modern threats don’t respect the boundaries of traditional security – they move laterally as quickly as possible, finding the path of least resistance to gain credentials and access to data or infrastructure. For security teams, visibility across endpoint, cloud, data, and identities is critical to understanding posture and rapidly responding to attacks. Learn about the […]

Less stress, more success: Leverage AI for happier agents

AI solutions are currently transforming the contact center industry. NICE and CMSWire Insights partnered to survey contact center supervisors and agents from EMEA, India, and the United States. This report delves into how investing in AI that simultaneously addresses complexity and stress will make everyone’s contact center jobs better. Gain essential insights from this report, […]

The ultimate guide to DXP

Confronted with economic uncertainty and unexpected changes to basic business practices, brands across the board have had to rethink two key activities: customer retention and customer acquisition. Those concepts are hardly new. What is new is how we contextualize them in today’s marketplace. The pandemic has radically accelerated customers’ move to digital, a move that […]

(WHY) Understanding Customer Sentiment Is Key To Creating Better CX

What do your customers want? Understand them without them explaining it all to you with sentiment analysis. Need to get up to speed on sentiment analysis in CX? NICE and SSON have the cheat sheet that lays out the hows and whys. Download our Report “(Why) Understanding Customer Sentiment is Key To Creating Better CX” […]