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NVIDIA and Cloudera release a blueprint for GPU-accelerated machine learning

Speed up your machine learning workflows with GPU acceleration...

Enhancing Teams with enterprise-grade telephony

Today’s businesses depend on a robust communications experience to...

The Interconnectedness of Empathy and Advanced Technology

Customer centric. Digitally driven. Outstanding CX guaranteed An outcome-driven strategy...

Contact Center

The Interconnectedness of Empathy and Advanced Technology

Customer centric. Digitally driven. Outstanding CX guaranteed An outcome-driven strategy is the key to a customer’s heart As customer expectations evolve, so must business CX strategies. “Adequate” is no longer the...

The Interconnectedness of Empathy and Advanced Technology

Customer centric. Digitally driven. Outstanding CX guaranteed An outcome-driven strategy is the key to a customer’s heart As customer expectations evolve, so must business CX strategies....

Master the WFM Paradigm Shift With True to Interval Analytics

Changing contact center work has fueled an evolution in WFM paradigms away from those based on phone calls. NICE’s True to Interval (TTI) Analytics...

Conversational AI Unveiled

Artificial intelligence (AI) has moved past a “tech-only” conversation to dominate the landscape of business operation progress and elevated customer satisfaction. With the shift...

Metrigy’s report reveals how healthcare providers can improve patient satisfaction and loyalty

Patients are also consumers, which means using proven customer experience technology to deliver successful patient experiences (PX) is vital. The preferred technology in many...

AI Is The Future of CX

The future of CX has arrived. Meet Enlighten, the Trusted AI for Business The impact of our experiences, both positive and negative, can shape our...

Contact centers undergoing digital transformation need a WFM overhaul

DMG explores how companies must address the changing expectations of their customers, but also do the same for their employees. Customers want to interact...

HOW SMART SELF-SERVICE ELEVATES CUSTOMER SATISFACTION

To build effective self-service, organizations need to learn from their top-performing agents to understand what makes the best experiences. Self-service hasn’t lived up to...

Are your customers heading in the right direction?

Customers don’t follow just one path on their journey with your brand. Often, their path is full of twists and turns, alternate routes, detours,...

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