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Choosing a Grants Management Software to Support Trust-Based Philanthropy

You care about running a trust-based grantmaking program. But...

MEASURING SOCIAL IMPACTA Guide for Grantmakers and CSR Professionals

As you work to advance social good, measurement is...

How to turn your app into a live streaming platform

Online live streaming is the single most engaging channel...

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How to turn your app into a live streaming platform

Online live streaming is the single most engaging channel for worldwide audiences. Live streaming helps people create a deeper connection with your brand. Authentic, always on, and available on...

How to turn your app into a live streaming platform

Online live streaming is the single most engaging channel for worldwide audiences. Live streaming helps people create a deeper connection with your brand. Authentic,...

Mobile app engagement: The ultimate guide

Got a ton of users to download your app? Congratulations! But don’t pop that champagne bottle just yet. Did you know that 25% of apps...

Turn Complaints into Business Opportunities with Enlighten AI

Consumer complaints have high stakes for companies, particularly those in regulated industries such as financial services. Complaints can affect an entire organization, from risk and...

Reimagining the Power of Self-Service: How to Deliver CX to the Digital Doorstep

The world of customer experience (CX) has shifted, with most customers now preferring self‐service to live agent assistance. The pandemic has accelerated this process,...

NEVA real-time process guidance for Financial Services

Bringing People and Robots together In this video, we will demonstrate how NEVA guides the contact center agent through the ‘changing loan terms’ process, and...

Enlighten XO: Accelerating Digital Transformation

Businesses are spending 100 times more on live service than on self-service, but when self-service channels are not working, customers are becoming frustrated. Digital channels...

Enlighten AI for Customer Satisfaction

What does it take to empower agents to make every customer interaction with your contact center an extraordinary experience? It takes focusing agents on the...

Mobile app engagement: The ultimate guide

Got a ton of users to download your app? Congrats! But don’t pop that champagne bottle yet. Did you know that 25% of apps are...

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New roads to remote deposit capture revenue

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From 1890, the year attributed to the quote above, the world view has undergone massive shifts in all spheres of life. Interestingly, the view regarding customer being the ‘purpose of work’, has only become more widespread.