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CX in the new era of intelligent self-service

Across channels and across the digital customer experience, successful...

Enterprise knowledge management in the age of the AI revolution

AI-powered knowledge management is poised to transform the digital...

Help your customers find you, wherever they look

You know your customers have questions, but do you...

CRM

Leading with Finance

UK Export Finance is a government department and the UK’s export credit agency, their mission is to advance prosperity by ensuring no viable UK export fails for lack of...
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Leading with Finance

UK Export Finance is a government department and the UK’s export credit agency, their mission is to advance prosperity by ensuring no viable UK...

Focus on service quality above all else retail

The pandemic may have rewritten the rulebook on retail, but in doing so, it created lucrative opportunities for retailers to grow their business and...

CRM + analytics: key requirements for your next CRM system

The Salesforce acquisition of BI software leader, Tableau is the biggest in a series of “analytics” related buyouts and mergers. We analyze the primary...

Top 5 CRM software with the best user-reviewed integration features

Software Advice highlights the top user-reviewed crm systems based on integration features.- Nearly 3 in 10 businesses say their biggest challenge when selecting cloud software...

10 affordable CRM systems

Download this guide so you can quickly identify systems that fit your budget and weed out the ones that might break your bank. To help...

Salesforce vs. Microsoft 365 vs. SugarCRM – expert evaluations, pricing & recommendations

Find out which CRM system is best for your organization in this competitive analysis between three of the biggest CRM players. We compare the...

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