Join this MiaRec webinar to learn how to overcome the top five QA challenges with AI As a contact center manager, you are under enormous pressure. To be more efficient. To provide outstanding customer service. To gather VoC insights. But, you have a lot of cards stacked against you:
  • You have very limited visibility (you can only evaluate a tiny fraction of calls manually),
  • Your QA processes don’t scale easily,
  • You are drowning in data, yet are starving for insights,
  • Your agents become disengaged and frustrated, resulting in high turnover, and
  • You don’t know where to start selecting tools to help you automate your contact center processes.
Join MiaRec for a live webinar on Thursday, 2/27 @ 7am PST | 10am EST, where they will draw from over a decade of experience working with hundreds of organizations around the globe as they discuss the top challenges contact centers face regarding quality management and how to overcome them. Explore RevTech News for the latest advancements in Revenue, Business & Marketing Operations with insightful updates from industry experts!  Source: https://www.callcentrehelper.com/overcome-qa-challenges-ai-webinar-250997.htm