Klarna’s strategic investment in artificial intelligence is paying off. The Swedish fintech company revealed it’s nearing $1 million in revenue per employee, a sharp rise from $575,000 a year ago. This leap in productivity comes as a result of Klarna’s aggressive AI integration across its operations, including the termination of its contract with Salesforce CRM and a slowdown in hiring.
The company said the most notable savings stem from reduced customer service expenses, driven by the replacement of nearly 700 customer support contractors with AI-powered chatbots. While this automation led to greater efficiency, Klarna recently reinstated the option for customers to speak with human agents.
Despite a 13% year-over-year revenue growth in Q1 2025, reaching $701 million, Klarna has put its planned U.S. IPO on hold. The delay follows market instability triggered by former President Trump’s tariff announcement. The company has not yet provided a new timeline for the listing.
Looking for more updates on financial innovation and revenue-driven technology?
Visit RevTech News for expert insights and the latest trends.
News Source: Finance.yahoo.com
