Calix, Inc. launched private agents and automated workflows to secure Service Provider Revenue Growth. The company moved all 1,200-plus customers live on its third-generation Calix One platform. This AI-native technology runs on Google Cloud. The business delivers these capabilities through the Calix Agent Workforce Cloud. The new updates span across Service Cloud, Engagement Cloud, Operations Cloud, and SmartLife systems.
This rollout builds on 15 years of system development. Calix invested more than $2 billion to build this technology foundation. Today, the system processes over a petabyte of data daily. It also executes more than 4.3 billion workflows annually. The platform uses the model context protocol to bring in third-party business data. The deployment of these new automated tools started on May 12.
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The product handles five key operational workflows. These workflows acquire subscribers, lower operating costs, and minimize customer support expenses. They also lower churn and drive Service Provider Revenue Growth. The technology uses experience benchmarks to find unmet user needs. It coordinates real-time actions to raise average revenue per user.
Furthermore, the technology tracks network signals to locate operating issues early. This helps providers fix errors before they escalate. The automated platform scaled from 77 features in 2017 to over 900 features in 2024. It powers managed services like SmartHome, SmartTown, SmartMDU, and SmartBiz. Company leadership emphasized the long-term design value of the updated ecosystem.
“Since November 2023, when we began investing to evolve the platform and integrate AI natively into everything we do, we have been building toward this moment to position every customer for success in the AI era. Calix One, our AI-native platform, safeguards the privacy and security of our customers and their subscribers in ways that bolt-on solutions cannot achieve. That deliberate investment has put in place a foundation that allows us to move fast, delivering new agentic capabilities that help our customers accelerate outcomes across their business. We have already proven that the platform approach delivers innovation at a pace that siloed technology cannot match, scaling from 77 features in 2017 to more than 900 in 2024, delivering highly differentiated managed services like SmartHome, SmartTown, SmartMDU, and SmartBiz that enabled our service provider customers to compete and win in the markets that they serve, with Net Promoter Scores as high as 92. This next phase builds on the experience gained from evolving our second-generation platform and partnering with customers to create new opportunities. Calix is best positioned to translate over 4.3 billion annual workflows and a petabyte of data daily into further reductions in OPEX and even faster subscriber acquisition and revenue growth for our customers. In addition, we will create new market expansion opportunities for customers in the MDU market and help them win, with the highest margins and NPS, in multi-family, hospitality, venues, student housing, and senior living. We are building on more than 26 years of trusted partnerships to help our customers maintain and grow their leadership position in the AI era,” said Michael Weening, president and chief executive officer at Calix.
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News Source: Businesswire.com
