Afiniti has partnered with Five9 to integrate its AI Pairing technology into the Five9 Intelligent Cloud Contact Center. This collaboration aims to enhance customer interactions by matching customers with the most suitable agents in real time.
Afiniti’s AI Pairing uses behavioral and contextual data to improve customer satisfaction, agent performance, and overall business outcomes. By adding this technology to Five9’s platform, businesses can easily expand personalized customer experiences.
The solution is available in the Five9 Marketplace. It provides easy deployment for customers. This integration helps organizations provide smart, effective customer experiences that lead to clear business results.
“We are excited to welcome Afiniti to the Five9 Marketplace,” said Amanda Miller, Director of ISV Partnerships at Five9. “This integration enables enterprises to create more personalized, efficient customer interactions.”
Eyal Brami, VP of Partnerships at Afiniti, said, “Combining our AI abilities with Five9’s platform helps companies provide smarter, more personalized customer experiences.”
Afiniti was founded in 2006. It is a global leader in AI solutions for customer interactions. Its patented Pairing technology has created over $2.2 billion in extra annual value for clients around the world.
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News Source: Businesswire.com
