D is for Digital CX, not deflection
Transform Your Customer Experience Today Uncover the myriad benefits of digital channels, from their appeal to tech-savvy generations to their cost-effective nature. Learn how leveraging digital platforms can enhance customer satisfaction, streamline operations, and drive business growth. What You’ll Learn: Get Started
Scaling the Digital Summit
Digitally mature companies make bold moves with sure steps. Ensure your business is ready for whatever’s on the horizon. Learn how to maintain a digitally mature mindset to increase workforce buy-in and provide an unbeatable customer experience. Digital maturity creates opportunities to… Get exclusive data that addresses critical topics such as: Get Started
Designing Your AI-Ready Business
Unlock your business’s AI potential with these essential steps Explore the vital pillars for AI readiness in your organization. Get ready to harness the power of AI for unparalleled growth and customer satisfaction. AI Readiness – Your key to unprecedented business success: Get Started
ICMI State of AI in the CC
Join the 75% of contact centers investing in AI this year How AI is used in the contact center is changing at an incredible speed. ICMI recently surveyed the contact center community in the executive report, “The State of AI in the Contact Center,” to provide a snapshot in time as AI-powered contact center tools […]
ICMI-Stand der KI im CC
Schließen Sie sich den 75 % der Contact Center an, die dieses Jahr in KI investieren Die Art und Weise, wie KI im Contact Center eingesetzt wird, verändert sich rasant. ICMI hat kürzlich im Executive Report „The State of AI in the Contact Center“ eine Umfrage unter der Contact-Center-Community durchgeführt, um einen Überblick über die […]
Unlock your business’s AI potential with these essential steps.
Are you ready to take your business strategy to the next level? Look no further than the transformative potential of AI. Download the comprehensive guide “Designing Your AI-Ready Business” to harness the power of AI for unparalleled growth and customer satisfaction. Explore the vital pillars necessary for AI readiness in your organization: Get ready to […]
Enhance your apps with AI
AI is everywhere. Once the sole domain of researchers and institutions, this technology has emerged in a wide variety of areas, including network infrastructure, platforms, and services. With AI, software developers now have the means to build a variety of intelligent solutions. This report, A Developer’s Guide to Building AI Applications, Second Edition, lets you check […]
The Future of Sales: Elevating Customer Connection and Productivity with AI
Sellers often find themselves pulled in multiple directions with not enough time to focus on what matters most—fully engaging with customers, managers, and other sellers. Read The Future of Sales: Elevating Customer Connection and Productivity with AI to discover how sellers can accomplish more in less time using AI-assisted tools, such as conversation intelligence and generative AI […]
Help your customers find you, wherever they look
You know your customers have questions, but do you know where they go for answers? More often than not, their journey takes
WE CAN’T MANUFACTURE THESE NUMBERS
WE CAN’T MANUFACTURE THESE NUMBERS Managing IT today can feel like an uphill battle, especially if you work in manufacturing. From… HOW TO BUILD A RESILIENT CYBERSECURITY PROGRAM A 600% increase in cybercrime during COVID-19. A 31% increase in security attacks between… Education Cybersecurity by the Numbers Education technology (EdTech) is complicated. From hardware like […]
