Contact centres can be tough on agents. We ask our experts for their tips and advice you can use to help agents feel less lonely at work.

How to Help Agents Feel Less Lonely

1. Make Sure to Say “Good Morning” to Everyone in Your Team, Every Day

Make the effort to say “good morning” to everyone in your team, every day, to start each working day off on a positive note. This helps to make sure no one feels left out or unnoticed as they arrive at work.

2. Make Sure Your Company Values Are Tangible So Agents Feel Part of Something That Matters

If you want your agents to feel less lonely, they must feel a part of something bigger than themselves. One way to do this is to make sure your company values are tangible! “Make sure that everyone has regular conversations around what the company values are and what they mean for them in their day-to-day work, being sure to tie their efforts and achievements back to specific values, so it all becomes more meaningful and interconnected. Explore RevTech News for the latest advancements in Revenue, Business & Marketing Operations with insightful updates from industry experts! 
Source: https://www.callcentrehelper.com/strategies-help-agents-less-lonely-250128.htm