Contact centres are key to an organisation’s success, primarily due to being the primary customer touchpoint. When customers contact organisations, it is important that the organisation understands what customers most want and value during the interaction. What customers want A recent survey of 1,000 UK customers for the new Exceeding UK Customer Expectations report produced […]
The post What customers want when they contact an organisation – and what they get first appeared on ContactBabel.
The post What customers want when they contact an organisation – and what they get appeared first on ContactBabel.
