Every organisation will have received complaints from customers, and they’re of course seen as being problematic.  However, customer complaints are also invaluable to businesses given the scope they provide for organisations to pinpoint where they may presently be going wrong, and what they might need to do in order to prevent a current customer from […]

The post The concept of ‘failure demand’, and its relevance to contact centres first appeared on ContactBabel.

The post The concept of ‘failure demand’, and its relevance to contact centres appeared first on ContactBabel.

Source: https://www.contactbabel.com/the-concept-of-failure-demand-and-its-relevance-to-contact-centres/