Not All Copilots Are Created Equal
Not all AI copilots are created equal Customer service employees are overworked. And consumer expectations are at an all-time high but 74% of agents say they have to use 3-8 apps to access customer information. Agents need help. Our whitepaper breaks down why Enlighten Copilot is the only AI for CX employee solution you will […]
Designing Your AI-Ready Business
Unlock your business’s AI potential with these essential steps Explore the vital pillars for AI readiness in your organization. Get ready to harness the power of AI for unparalleled growth and customer satisfaction. AI Readiness – Your key to unprecedented business success: Get Started
ICMI State of AI in the CC
Join the 75% of contact centers investing in AI this year How AI is used in the contact center is changing at an incredible speed. ICMI recently surveyed the contact center community in the executive report, “The State of AI in the Contact Center,” to provide a snapshot in time as AI-powered contact center tools […]
ICMI-Stand der KI im CC
Schließen Sie sich den 75 % der Contact Center an, die dieses Jahr in KI investieren Die Art und Weise, wie KI im Contact Center eingesetzt wird, verändert sich rasant. ICMI hat kürzlich im Executive Report „The State of AI in the Contact Center“ eine Umfrage unter der Contact-Center-Community durchgeführt, um einen Überblick über die […]
Aberdeen Report: Drive Results with AI-powered CX
New Aberdeen report: Drive Results with AI-Powered CX Today’s contact center is more complex than their counterpart from even ten years ago due to the rise of digital channels. However, CX leaders have never had as many tools in their toolbox to step up to the challenge—and deliver superior business results. Companies that use AI […]
Turn modern customer expectations into reality with phenomenal CX
These days, consumers aren’t easily impressed. Equip your organization with the tools you need to maintain the demands and expectations of the modern customer and deliver outstanding CX. Read the report to delve deeper into these key CX-enhancing tactics: Encourage long-term loyalty with a modern CX framework Download Turn modern customer expectations into reality with […]
Help your customers find you, wherever they look
You know your customers have questions, but do you know where they go for answers? More often than not, their journey takes
WHY Understanding Customer Sentiment Is Key To Creating Better CX
What do your customers want? Understand them without them explaining it all to you with sentiment analysis. Need to get up to speed on sentiment analysis in CX? NICE and SSON have the cheat sheet that lays out the hows and whys. Download our Report “(Why) Understanding Customer Sentiment is Key To Creating Better CX” […]
