exclusive content

Not All Copilots Are Created Equal

Not all AI copilots are created equal Customer service employees are overworked. And consumer expectations are at an all-time high but 74% of agents say they have to use 3-8 apps to access customer information. Agents need help. Our whitepaper breaks down why Enlighten Copilot is the only AI for CX employee solution you will […]

Designing Your AI-Ready Business

Unlock your business’s AI potential with these essential steps Explore the vital pillars for AI readiness in your organization. Get ready to harness the power of AI for unparalleled growth and customer satisfaction. AI Readiness – Your key to unprecedented business success: Get Started

ICMI State of AI in the CC – Duplicate – [#5674]

Join the 75% of contact centers investing in AI this year How AI is used in the contact center is changing at an incredible speed. ICMI recently surveyed the contact center community in the executive report, “The State of AI in the Contact Center,” to provide a snapshot in time as AI-powered contact center tools […]

ICMI-Stand der KI im CC

Schließen Sie sich den 75 % der Contact Center an, die dieses Jahr in KI investieren Die Art und Weise, wie KI im Contact Center eingesetzt wird, verändert sich rasant. ICMI hat kürzlich im Executive Report „The State of AI in the Contact Center“ eine Umfrage unter der Contact-Center-Community durchgeführt, um einen Überblick über die […]

Aberdeen Report: Drive Results with AI-powered CX

New Aberdeen report: Drive Results with AI-Powered CX Today’s contact center is more complex than their counterpart from even ten years ago due to the rise of digital channels. However, CX leaders have never had as many tools in their toolbox to step up to the challenge—and deliver superior business results. Companies that use AI […]

Turn modern customer expectations into reality with phenomenal CX

These days, consumers aren’t easily impressed. Equip your organization with the tools you need to maintain the demands and expectations of the modern customer and deliver outstanding CX. Read the report to delve deeper into these key CX-enhancing tactics: Encourage long-term loyalty with a modern CX framework Download Turn modern customer expectations into reality with […]

Networking Event: How leading Dutch companies manage their SaaS spend

Next week, Sastrify is kicking off its roadshow throughout Europe – bringing together professionals, who play a pivotal role in software procurement. Our first stop? The Netherlands! When: September 20th, 14:00 – 17:00 CET Where: The Dylan, an award-winning, 5* hotel in the heart of Amsterdam Who: On-stage panel discussion with procurement professionals of e.g. Mollie, Bitvavo, and […]

(WHY) Understanding Customer Sentiment Is Key To Creating Better CX

What do your customers want? Understand them without them explaining it all to you with sentiment analysis. Need to get up to speed on sentiment analysis in CX? NICE and SSON have the cheat sheet that lays out the hows and whys. Download our Report “(Why) Understanding Customer Sentiment is Key To Creating Better CX” […]

The inner circle guide to agent engagement & empowerment

High agent turnover isn’t just a thorn in the sides of contact center leaders—because agents don’t start a job hoping for a poor experience. They expect to be supported by leadership, empowered by world-class tools, and enabled to showcase their talents and abilities. Unfortunately, many agents don’t feel engaged or empowered, and those bad experiences […]