Enterprise brands have nearly 10,000 marketing technology solutions to choose from whenbuilding their CX stacks. But even with so many tools at their fingertips, they struggle to meet customer expectations.Why? Because organizations today are struggling with agility, adaptability and efficiency, notcapability. And it starts at the center of their stacks — with the CX Hub. […]
Digital personalization is now a powerful CX differentiator. This eBook shows you how to: Delight your customers with this eBook.
Customers are savvy, and they want their service to match that. Problems need answers, peanut butter needs jelly, and customers need exceptional service. Our eBook “Effortless service, happier customers: Using smarter self-service to accelerate the speed of full resolution,” teaches the need and benefits of AI-powered self-service that will wow your customers with personalized and […]
Data collected by Frost & Sullivan has shown that consumers prefer to use self‐service. However, they expect it to be smart self-service no matter what channel they use. Many contact centers are failing to meet their expectations. This white paper will give you the knowledge to create the most effective CX. Read the white paper […]
In the latest Aberdeen research report, “The ROI of Self-Service: Using Modern Tools to Delight Modern Customers,” access key data on the value of evolving your self-service solutions and incorporating strategies such as: Access the research to refine your digital strategy.
Hundreds of small businesses generate leads and customers using expertly developed social media ads and content. Carroll Media has used its digital-marketing expertise and propriety software tools to deliver an average 237% increase in lead traffic for its clients. That proven track record of success—combined with the company’s unique month-to-month billing option—helps explain why Carroll […]
Personalized, relevant and impactful customer experiences are built on audience segmentation. But the customer data that powers segmentation is often fragmented, unreliable or, worst of all,unavailable. To avoid wasted advertising spend, missed engagement opportunities and preventablecustomer churn, enterprise brands must build speed, agility and granularity into theirsegmentation strategies. Download ActionIQ’s Enterprise Guide to Audience Segmentation […]
Security across any network, edge, or cloud Discover the future of digital security at Fortinet Converge, a virtual event gathering industry thought leaders, asset owners, industrial suppliers, threat intelligence gurus, integrators, and standards organizations to define cybersecurity in evolving hybrid cloud environments. IT, OT and 5G networks and the technologies that power them are increasingly […]