Recurly announced a strategic partnership with AI chargeback platform Justt today. This partnership helps digital merchants win payment disputes and eliminate manual back-office work. Further, the joint system integrates deep subscription intelligence with automated dispute resolution capabilities.
Chargebacks are a major source of financial losses for growing subscription businesses. Buyers dispute charges on credit cards, and merchants operate with incomplete information. “Companies are losing legitimate revenue due to slow, manual operational responses.” Industry research forecasts global merchant chargeback losses to hit $46.1 billion in 2029. Therefore, there is a need for automated solutions to effectively protect operating margins.
Executive Insights & Automated Dispute Workflows
The new integration addresses both dispute prevention and operational cleanup from a single platform. Justt pulls detailed customer history directly from Recurly and builds customized evidence packages. Additionally, this rich transaction context enables the AI platform to successfully argue payment disputes. It allows subscription sellers to improve win rates on complicated chargebacks without hiring more people.
When a bank resolves a dispute, Recurly will automatically update the billing accounts for subscriptions. The system will produce the correct credits, adjust the customer invoices and balance the account ledger entries. And this kind of seamless automation maintains clean billing data with high transaction volumes. Merchants eliminate manual spreadsheets and avoid costly reconciliation errors altogether. And so, every single week, finance teams are winning back precious hours of operation.
Recurly leadership highlighted the immediate operational benefits for modern merchant operations.
“Chargebacks have always been a revenue problem, but the operational drag that follows every dispute resolution is just as damaging,” said Jonas Flodh, Head of Strategic Partnerships at Recurly. “By connecting Justt’s dispute intelligence with Recurly’s subscription data, merchants get a complete workflow from dispute to resolution. They win more chargeback disputes, and the outcomes write themselves back into the billing system automatically. That’s the kind of closed-loop automation that actually moves the needle for subscription operations.”
Justt leadership emphasized how rich subscriber data transforms merchant defense strategy.
“Merchants often lose payment disputes not because their case is weak, but because the right evidence is never presented appropriately,” said Roenen Ben-Ami, Co-Founder and Chief Risk Officer of Justt. “Recurly’s billing data is exactly the kind of context that turns a losing case into a winning one. Justt’s Dynamic Arguments technology combined with Recurly’s automatic reconciliation helps merchants protect their bottom-line from payment disputes effectively and with minimal effort.”
Ultimately, this unified workflow turns payment dispute defense into a fully automated operational strategy. Merchants using Recurly can deploy these dispute management tools immediately to maximize net revenue retention.
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News Source: Businesswire.com
