EFG Companies recently earned the top honors. For its outstanding accomplishments in the 20th Annual Stevie Awards for Sales and Customer Service. For its innovative approach to client revenue innovation, the organization received a Gold award and a Silver award. The organization received the Gold award for its exceptional performance in the Contact Center of the Year category for Financial Institutions. EFG Companies also received a Silver award for its outstanding performance in its Sales Collaboration Team. This is a testament to the company’s dedication to leveraging data and employees’ knowledge to optimize partner profitability.
“These awards reflect the culture we’ve intentionally built at EFG,” said Jennifer Rappaport, President and CEO of EFG Companies. “One where innovation isn’t limited to leadership but also driven. By team members who are closest to our clients, partners, and contract holders every day.” “This program and these teams prove that when you empower people. With the right incentives and shared accountability, the results are extraordinary,” she added.
Innovation at the Front Lines Drives Results
The company’s “Idea Tank” program played a major role in earning these prestigious honors. The program empowers frontline employees to share ideas for improving operations. As such, productivity has improved to the tune of over 1,000 hours annually. Furthermore, this productivity has led to more than $3 million in underwriting profits being provided to dealer partners. On a broader scale, a huge revenue boost of 45 percent was registered by the company’s Powersports division. This is largely due to the roll-out of the Million Mile program, a project. That has essentially provided protection from repair costs for critical parts of vehicles. Such that EFG anticipates a gain in sales of 11 percent to its dealers this year.
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News Source: Businesswire.com
