exclusive content

Digital Channels in the Contact Center: A Paradigm
Shift for Performance and Quality

Contact centers are equipping themselves with personnel to handle the digital transformation. While traditional customer service agents might have worked on voice-only, today 54% of managers said that most of their agents are scheduled to handle both digital and voice channels. Many contact centers are equipped to handle digital, but it’s important to consider which are qualified to handle both digital and voice, essential in today’s hybrid contact center reality.

Download Digital Channels in the Contact Center: A Paradigm Shift for Performance and Quality Whitepaper

nearshoring-to-mexico

By submitting this form, you’re providing consent for REV Tech-news to use the information supplied as outlined in our privacy policy. This includes providing access to this download and sharing the information.

Please check our privacy policy to see how we protect and manage your submitted data.

share:

Facebook
Twitter
LinkedIn

more posts

send us a message