AI-powered experiences with Enlighten AI can “wow” customers with exceptional CX. AI-powered analytics help your agents understand customers better, creating just-in-time, hyper-personalized service, driving customer satisfaction rates. AI-driven analytics objectively measure agent performance, leading to better coaching from supervisors to agents for customer service improvements. AI analytics can also automate after-call notetaking, to free up agent time and to produce more accurate summaries.
