Calix Inc. (NYSE: CALX) is advancing trusted artificial intelligence (AI), announcing new capabilities across its Calix Agent Workforce at its annual innovation and customer success conference, ConneXions 2026, demonstrating how the company is fueling new operating efficiencies for employees, and elevated subscriber experiences for customers. Meanwhile, enhancements to SmartMDU and SmartBiz open new doors in multifamily and business markets.
The company reported that it has extended the reach of its AI-native Calix One platform with the latest developments in its Calix Agent Workforce while introducing SmartLife innovations that enable service providers to access new markets.
Calix said that compared to generic solutions, its offerings combine specialized knowledge, workflows, and governance in one unified platform, enabling service providers to adopt AI within their existing operating models as well as exercise greater control over how AI can empower their employees and subscribers. The company is looking to aid service providers in harnessing the power of AI across their enterprise confidently and predictably, unlocking operating efficiencies, deepening subscriber relationships, and realizing new markets.
Michael Weening, president and chief executive officer at Calix, said: “Read the headlines and AI is either the answer to everything or our biggest downfall. The reality is that the opportunity is enormous, but AI has to be trusted, secure, and predictable. That is why we began making significant investments in 2023 to make the Calix One platform AI native. We delivered that foundation in March of this year, building on more than $2 billion invested in our platform over 15 years, 26 years of workflow expertise, and more than 5 billion workflows running annually. Today, our customers are already putting it to work. Now AI is increasing our capacity to deliver more capabilities faster, so our service provider customers can acquire subscribers, grow revenue, reduce costs, and build loyalty. We are proud to be at the forefront of disruption, enabling every customer to transform by increasing their capacity to compete and win.”
Calix Expands AI Capabilities Across Service Provider Operations
As organizations accelerate AI adoption, service providers must demonstrate measurable business value. However, introducing AI can create operational complexity and unpredictable costs. Calix has spent the past three years developing the platform, workflows, governance, and ecosystem needed to address these challenges.
Over 15 years the company has spent more than $2 billion building its platform. This investment will enable new service provider capabilities. These tools help businesses to grow their subscriber base, increase revenue, improve loyalty and compete more effectively.
At ConneXions 2026, Calix showcased how it is infusing communications industry intelligence, orchestrated workflows, and tailored experiences on the Calix One platform. Collectively, these capabilities enable service providers to transform operations, develop stronger subscriber relationships and pursue new market opportunities.
CommandIQ Powers AI-Driven Subscriber Experiences
The improved CommandIQ mobile app extends Subscriber Agent functionality to connected home experiences. Subscribers can use conversational AI to optimize, secure and manage their home networks. “They can tell what they want, as opposed to having to go through a series of controls.
This approach is convenient for day-to-day network management. It also allows service providers to alleviate the burdensome aspects of routine support while simultaneously boosting the degree to which clients are engaged. As such, providers are able to promote subscriber retention and differentiate their service within a highly competitive environment.
Calix is looking to make digital experiences more intuitive by embedding AI into subscriber facing services. It also helps providers to provide support that is better tailored to individual subscriber needs.
New Control Center Simplifies AI Workforce Management
Calix is introducing a new Control Center for Agent Workforce. It provides service providers with a personalized environment for deploying AI across their businesses.
Previously, teams had to deal with multiple disconnected solutions. The Control Center provides relevant information, suggestions, and actions in one place. It respects individual areas of responsibility and predefined permissions and policies.
Therefore, employees can access information relevant to their field of work and meet business-specific requirements. This way, companies can scale the responsible use of artificial intelligence in the workplace.
Enhanced Agentic AI Workflows Help Grow the Business
Calix is expanding agentic AI workflows to help service providers grow their businesses. The enhanced agentic AI workflows can identify growth opportunities and automate marketing campaigns. It can also drive engagements across additional communication channels and support subscriber interactions in the extended ecosystem.
In addition, the company has introduced enhanced agentic AI workflows which enable staff to investigate network health alerts. It helps the companies to discover potential outages and respond to the emerging issues.
Artificial intelligence can help the service providers to automate some processes and dedicate more resources to other tasks. The improved processes reduce the operating costs as companies utilize their resources efficiently. At the same time, they can build stronger relationships with their subscribers and generate more revenue.
Workflow Studio Supports Custom AI Automation
Calix plans to release Workflow Studio to help service providers customize their AI capabilities. The new no-code studio will provide a tangible way to transcend merely using AI tools.
Service providers will have the ability to automate their proprietary business systems. As such they can create workflows that match their unique operational requirements.
The studio’s goal is to help providers innovate faster without having to build and govern an entire AI ecosystem themselves. This flexibility can enable differentiated services and more efficient business processes.
SmartMDU Adds Value to Multifamily Markets
Beyond AI workforce solutions and subscriber experiences, Calix is extending its operating model into multifamily environments. Improved SmartMDU capabilities allow service providers to bid on more multifamily properties. That offering is focused on experiences for both property operators and residents. Customer results include resident satisfaction ratings as high as 95 percent, Calix reports.
Latest updates include new activation experiences and a connected vehicle network. They also provide more control over deployments. These capabilities help providers to streamline operations and simplify property management. They also help to ensure consistent experiences for residents across larger property portfolios.
Calix plans to make deployment more flexible to help service providers meet the needs of property owners and residents. The developments also open opportunities to expand connectivity services within multifamily communities.
SmartBiz, SmartMDU Provide Advanced Network Management Features
Calix expands its operating model with new managed switches for SmartMDU and SmartBiz deployments. These additions assist service providers to support more complex networking environments. Settings vary from small businesses to large multifamily properties. Providers can manage appliances, switches and SmartLife in one platform.
A unified approach can help simplify network management across customer segments. Additionally, it helps service providers maintain a consistent operating model as they grow their service portfolios.
The moves underscore Calix’s focus on consolidating network management, automation and subscriber experiences. They also give providers more opportunities to serve commercial customers and property owners.
Calix Leadership Discusses the Value of Trusted AI
The statement points to the importance of trust, security and predictability for enterprise AI adoption. It also emphasizes the significance of platform investment and workflow expertise in driving service provider transformation.
Calix says: AI is a way for providers to offer more capabilities faster. These improvements can help with subscriber acquisition, revenue growth, cost reduction and customer loyalty.
Calix Success Drives Adoption & Implementation
Calix Success will help service providers achieve measurable business outcomes from these innovations. The program includes expert advice, educational materials, launch assistance, and proven best practices. These resources help to accelerate adoption and improve operational execution. They also help service providers to integrate new capabilities into their existing business processes.
These moves extend Calix’s strategy of an AI-native platform even further. The company is integrating secure AI automation, subscriber engagement tools and network management capabilities into one operating model. Such innovations can be used by service providers to transform the workflow of their employees and to provide more personalized experiences. They can also pursue opportunities in the residential, business and multifamily markets.
See how the AI-native Calix One platform helps service providers transform operations, differentiate subscriber experiences and enter new markets. These capabilities are brought together on the platform with a secure, trusted and predictable operating model.
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News Source: Businesswire.com
