Gong appoints its new Chief Customer Officer, Simon Frey, to lead its growing global operations. This is a major leadership appointment, especially when the company’s global customer count reaches over 5,000 organizations. Frey has been the company’s Senior Vice President of Customer Outcomes. The Revenue AI platform has continued to witness tremendous interest from companies aiming to improve their data insights. Therefore, Frey will now lead the company’s unified Customer Office. Which will bring together pre & post-sales activities to ensure the company’s clients receive the full benefit of its intelligence tools.
“I’ve had the privilege of working closely with Gong’s customers for years, and I’m continually inspired by how they’re embracing AI to go to market in ways that simply weren’t possible before,” said Simon Frey, Chief Customer Officer at Gong. “Right now, we’re seeing an unprecedented level of innovation with agentic AI, but many teams are still struggling to turn early experimentation into real business impact. As Gong scales, our focus is on helping customers operationalize Gong and the Revenue AI OS to drive measurable outcomes.”
“As part of Procore’s growth trajectory, we are laser-focused on maximizing sales productivity and accelerating outcomes across the board,” said Pradeep Konduru, Vice President of GTM Strategy at Procore.“Gong is a key partner in helping our teams drive revenue execution at scale, providing the AI-driven insights needed to win more effectively. We’re continuing to see a meaningful impact and look forward to continuing the partnership as Gong expands its support for customer success through the new Customer Office.”
Expanding Customer Success Through AI-Driven Revenue Strategies
Additionally, the company has expanded its consulting landscape five times over to cater to the increasing customer base. Moreover, the organization has introduced a new team of Revenue Architects, which will aid businesses in effectively implementing complex AI strategies. The above developments highlight the organization’s focus on enabling businesses to create a significant impact with the help of predictive technology. The organization is one of the leading players in the revenue intelligence space with its proprietary Revenue Graph. This appointment, therefore, highlights the move towards more integrated and consultative-style customer relationships. The organization is, once again, redefining how sales teams can deliver sustainable and predictable growth.
“Simon has spent years partnering closely with our customers, helping them unlock meaningful growth across their revenue organizations,” said Shane Evans, Chief Revenue Architect at Gong. “What we have realized is that simply layering AI on top of old workflows isn’t enough. Organizations are looking for a foundational system that improves productivity and drives sustainable growth at scale. With Simon at the helm of our Customer Office and our new team of Revenue Architects, we are uniquely positioned to design and deliver measurable AI success outcomes for our customers.”
Looking for more updates on financial innovation and revenue-driven technology? Visit RevTech News for expert insights and the latest trends.
News Source: PRNewswire.com
