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Focus on service quality above all else retail

The pandemic may have rewritten the rulebook on retail, but in doing so, it created lucrative opportunities for retailers to grow their business and their bottom line. Customers want personalized service that’s available around the clock and streamlined service no matter what channel they use. It’s a hefty payo—more and more customers actually let customer […]

CX trends 2022

It’s finally time for companies to think about what comes next. And after almost two years of adapting, transforming and responding to unprecedented change, they’re looking ahead with an eye for growth. In this new environment, leaders must look to their own customers to strengthen their business. Customer service is now a key differentiator between […]