Unlock your business’s AI potential with these essential steps
Explore the vital pillars for AI readiness in your organization. Get ready to harness the power of AI for unparalleled growth and customer satisfaction.
AI Readiness – Your key to unprecedented business success:
- Master the art of cloud infrastructure for seamless AI integration
- Leverage the power of data to drive informed decision-making
- Create a unified tech stack for a streamlined digital transformation
- Gain organizational buy-in to ensure AI success and long-term sustainability.
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This isn’t your typical “predictions” webinar.
The prediction season is upon us once again. We crave insights from understanding what’s next and how to prepare. Professionals across the landscape of every industry are furiously working to predict what will happen in the coming twelve months. Over time we’ve seen that the predictions were rarely new, just variations on a theme. Predictions only serve to tell you the what and how – few delve into the when, where, why, and who.
Instead of making security predictions for the year ahead, let’s discuss what isn’t mentioned when making predictions. How about we ask the tough questions to expose the gaps in our thinking? Where are the blindspots in our 2024 security strategy?
Tune into this exclusive webinar with Chris Krebs and Morgan Wright as they don’t discuss 2024 security predictions.
Instead, our speakers chat about:
- How preparing a security strategy based on predictions leaves gaps in our defenses
- The tough questions we need to ask to expose blindspots in our security strategy
- Figuring out the when, where, why, and who of security threats – not just the what and how
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Watch this session and learn about the pros & cons of building versus buying software platforms as well as key considerations that come into play. Our enterprise architects discuss why a hybrid approach is ideal for most customers. They dive into the capabilities of our Adobe Enterprise Platform and its apps. Besides that, they explain how AEP & Apps best accommodates this approach and unlocks new capabilities for your organisation.
Watch this 45 min session and learn more about:
- Buy vs Build: the considerations you should take before buying or building;
- advantages of a ‘hybrid by design’ approach;
- how AEP & Apps accommodate the best approach for your team /company.
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New Aberdeen report: Drive Results with AI-Powered CX
Today’s contact center is more complex than their counterpart from even ten years ago due to the rise of digital channels. However, CX leaders have never had as many tools in their toolbox to step up to the challenge—and deliver superior business results. Companies that use AI and automation are enjoying returns above those companies that don’t.
This Aberdeen research report surveyed firms across all industries and sizes to measure just how much AI and automation have supercharged their digital transformation. Survey results show big payoffs for those that have invested in AI, and they have plans to invest more into it.
Uncover how AI and automation boost key CX metrics:
- Understanding and leveraging customer behavioral and sentiment data increases customer satisfaction
- Greater efficiency in employee scheduling and greater productivity with real-time agent guidance decreases customer service costs
- Identifying and automating repetitive tasks prone to error improves operational efficiency
- Consistent, hyper-personalized interactions and content boosts sales and marketing metrics
See the clear impact of AI.
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AI solutions are currently transforming the contact center industry. NICE and CMSWire Insights partnered to survey contact center supervisors and agents from EMEA, India, and the United States. This report delves into how investing in AI that simultaneously addresses complexity and stress will make everyone’s contact center jobs better.
Gain essential insights from this report, including:
- The challenges supervisors face in combating stress while keeping agents engaged
- The biggest stressors in a contact center, and the impact they have on CX
- How AI can help reduce complexity and meet customer expectations
- How to gauge employee sentiment to ease the challenge of reducing stressors and complexity
Elevate employee engagement AI
Download Less stress, more success: Leverage AI for happier agents Whitepaper
Sellers often find themselves pulled in multiple directions with not enough time to focus on what matters most—fully engaging with customers, managers, and other sellers.
Read The Future of Sales: Elevating Customer Connection and Productivity with AI to discover how sellers can accomplish more in less time using AI-assisted tools, such as conversation intelligence and generative AI capabilities from Microsoft Sales Copilot.
In this e-book, you’ll learn five ways your organization can take advantage of AI and automation to help sellers:
- Better connect with customers with AI-powered insights and automatic content generation.
- Accelerate sales by replacing manual tasks with intelligent automation.
- Improve sales strategies using data-driven coaching and real-time customer sentiments.
- Work seamlessly with managers and other sellers using collaboration tools.
- Stay people-centric by using solutions that support ethical AI.
Download The Future of Sales: Elevating Customer Connection and Productivity with AI E-Book
Digitally mature companies make bold moves with sure steps.
Ensure your business is ready for whatever’s on the horizon. Learn how to maintain a digitally mature mindset to increase workforce buy-in and provide an unbeatable customer experience. Digital maturity creates opportunities to…
Get exclusive data that addresses critical topics such as:
- Implement emerging technologies with confidence
- Provide necessary resources to onboard your workforce with ease
- Avoid FOMO by grounding decisions in a clearly defined brand strategy
- Increase buy-in across customers and your entire team
- Offer customers the most relevant, cutting-edge features available
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The CX outsourcing market size is growing rapidly but competing is getting more challenging every day. Customer journeys are increasingly complex and client expectations are at an all-time high. Exceeding those expectations means maximizing your agility and delivering measurable value – every time. Are you ready? This guide can help.
Key insights show you how to:
- Increase your agility and speed accelerating time-to-value
- Demonstrate measurable worth to your clients every time
- Support and empower your onsite and remote agents
- Partner with a CX tech vendor to give you a competitive edge
Download Tap into the $512 billion CX outsourcing market with this handy guide Whitepaper
Transform Digital Operations with SPM. To ensure your organisation is stronger, better, and safer than the rest, business and strategy leaders must champion solutions that allow them to be adaptive to change and agile in the face of continuous disruption. The powerful Strategic Portfolio Management (SPM) solution from ServiceNow helps leaders like you stay ahead of the competition by building organisation wide agility and alignment—delivering more value by orienting work to strategy while driving digital transformation efforts.
Taking a digital-first approach to your business’s CX strategy is crucial to meeting elevated customer needs and driving ultimate satisfaction at every journey touchpoint. A first-rate digital experience (DX) strategy will help you get customer interactions right the first time, every time. Read the new NICE special edition eBook, Digital Experience (DX) For Dummies, NICE Special Edition, to get expert advice on how to do just that.
Get industry-leading insight into how to win at DX, including:
- Implementing advanced self-service backed by data-driven technology and AI
- Empowering your workforce with tools that automate mundane tasks, boost job satisfaction, and more
- Analyzing interaction data to produce better, more personalized experiences
Empower agents and customers with exceptional digital experiences.
Download Meet CX challenges with DX excellence Whitepaper
UK Export Finance is a government department and the UK’s export credit agency, their mission is to advance prosperity by ensuring no viable UK export fails for lack of finance or insurance, doing that sustainably and at no net cost to the taxpayer. They are operationally and strategically aligned with the Department for Business and Trade and collaborate with government colleagues at home and abroad to ensure exporters can benefit from the full range of support available.
UK Export Finance has export finance managers based across the UK who provide free and impartial guidance to businesses on their export finance needs. Their global network of international export finance executives are also on hand in key export markets and regions to discuss financing options available, to support the supply of UK goods and services.
Learn more about how UK Export Finance help UK companies:
- Win export contracts by facilitating attractive financial terms to your buyers.
- Fulfil orders by supporting working capital loans and contract bonds.
- Get paid by insuring your company against buyer default.
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What do your customers want? Understand them without them explaining it all to you with sentiment analysis. Need to get up to speed on sentiment analysis in CX? NICE and SSON have the cheat sheet that lays out the hows and whys. Download our Report “(Why) Understanding Customer Sentiment is Key To Creating Better CX” and get a better understanding of what your customers really want.