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The key to building a customer-centric team

First things first, you need to build confidence with customers—it’s a key part of creating a customer-centric team. In order to do this, you need to focus on your team and ask yourself, “Are my employees happy at work?” Your employees are the ones interacting with your customers on a regular basis, so if they’re […]

The New Digital Landscape

Your Guide to Next-Gen CX Connections It’s more than just email and chat. Your customers have already moved beyond First Generation digital (Email, Chat) on to Next Generation digital (Social, Messaging, Mobile Apps). Consumers are shifting to Digital and Next Gen Digital. Generation Z and Millennials have a clear preference towards Digital Channels to communicate […]

Unified Communications as a Service

As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used business applications — including office productivity, customer relationship management (CRM), customer care, and more — to the public cloud. In today’s remote workplace, in which work from home (WFH) and work from anywhere (WFA) have become the new normal, this cloud-first […]

Why it’s time to move your on-premises PBX to the cloud

It’s clear that the future workforce will be hybrid, with some workers in the office, some working remotely, and some a combination of the two. And with these rapidly changingneeds, businesses realized just how vital the cloud is to flexibility and agility. For years, the shift to cloud-based communications services was gradual, with some organizations […]

What your business needs for a hybrid and remote-first workplace

Close your eyes and picture what “going to work” looks like. Just a few years ago, it would look like office cubicles, meeting rooms, and even the breakroom where you’d run into your colleagues. In other words, your standard 9-to-5 workday in the office. But the last two years saw unprecedented changes. Today, you might […]

10 ways voice will disrupt the workplace in the next 5 years

The way businesses adapted to COVID-19 was nothing short of remarkable. Entire companies shifted from physical offices to digital workplaces overnight. They reinvented work cultures, implemented new tools, and saw their teams thrive in new, remote environments. And amid all of the unprecedented changes, workflows evolved. For example, not only did the virus make us […]

Enhancing Teams with enterprise-grade telephony

Today’s businesses depend on a robust communications experience to drive innovation, and phone calls are at the heart of that experience. However, it’s not just about picking up the phone and dialing a number these days. Today’s workers and customers connect with each other using several different channels, including team messaging, video, emails, chats, and […]