On Demand Webinar

Leveraging unified communications to drive business value and compliance in financial services

Cloud enabled unified communications — also known as unified communications as a service, or UCaaS — brings many benefits to financial institutions by creating more efficient and effective means of communication, enhancing their customer relationships, and improving productivity and employee engagement. Incorporating a comprehensive platform that includes messaging, video, and phone offers both employees and customers numerous options for engaging in conversations and making financial decisions.

Featured Speakers: 

Matt Lehmann

Industry Principal, Financial Services
RingCentral

Christine Duque

Global Marketing Strategy Consultant
Deloitte Consulting

Marc Gillman

VP of Compliance and General Counsel
Theta Lake

On Demand Webinar

Join us for RingCentral’s CX Book Club Event. During this webinar, we will be featuring Annette Franz’s new book, Built to Win. Franz outlines 10 key principles to building a customer centric culture — which begins with a people-centric culture. 2022 is the Year of the Agent ~ does your culture and company values enable your agents along with the rest of the organization to provide a customer-centric experience? During this hour webinar, you will learn:

Featured Speakers: 

Shep Hyken

Chief Amazement Officer
Shepard Presentations

Annette Franz

Author of Built to Win and Founder and CEO
Journey, Inc

Joanna Palmer

CX Client Principal, Contact Center
RingCentral

On Demand Webinar

Agencies face unique challenges to creating a sense of community and sustaining employee engagement as they focus on achieving their mission and serving their constituents. Hybrid work environments provide great employee flexibility, but they make it harder for teams to stay connected. Job stress and burnout have led to a wave of retirements and resignations – putting even more pressure on remaining employees who have to pick up the slack with limited time and resources.

Featured Speakers: 

Naveed Husain

VP Vertical Industry Principals
RingCentral

Otto Doll

Senior Fellow
Center for Digital Government

Bob Woolley

Senior Fellow
Center for Digital Government

On Demand Webinar

The way businesses adapted to COVID-19 was nothing short of remarkable. Entire companies shifted from physical to digital workplaces overnight. They reinvented work cultures, implemented new tools, and saw their teams thrive in remote environments.

Over the next five years, we are bound to see advances emerge in voice tech, where innovation will accelerate at breakneck speeds and change how we live, work, and communicate, forever.

Featured Speakers: 

Praveen Mamnani

VP Product Management
RingCentral

Ashima Bhatt

Senior Manager Product Marketing, Voice Solutions
RingCentral

On Demand Webinar

Healthcare providers have reached a communications tipping point. Outdated phone systems and siloed internal coordination tools aren’t built to support connected, patient-centered experiences. Providers need a flexible, secure communications system to simplify point-of-care workflows, increase patient satisfaction, and improve financial performance.

During our live webinar, you’ll learn how RingCentral’s cloud communication platform helps providers achieve financial KPIs and ROI by: 

Featured Speakers: 

Lance Mehaffey

Senior Director of Healthcare
Product Marketing
RingCentral

John Poli

Healthcare Industry Principal
RingCentral

On Demand Webinar

To succeed in today’s changing markets, businesses need to prepare themselves for rapid transformation. But disconnected vendors and systems can negatively impact customer experience and slow down innovation. A unified communications platform can power intelligent, connected employee and customer touchpoints at scale—and accelerate business outcomes.

Join our on-demand webinar to explore five benefits of a centralized platform that supports internal and external communications:

Featured Speakers: 

Ken Zeng

AVP, GTM Product and Solutions Marketing
RingCentral

Joanna Palmer

CX Client Principal—Contact Center
RingCentral

On Demand Webinar

Providing a great customer experience (CX) is more critical to business success than ever before—and technology is a key driver of contact center success.

Traditionally, businesses have invested in separate employee communication and customer communication solutions to support CX programs. Over the next five years, Forrester predicts these separate technology offerings will converge into integrated communications solutions that support great experiences across the board while reducing costs.

Featured Speakers: 

Max Ball

Principal Analyst
Forrester

Amir Hameed

SVP, Worldwide Solutions Sales & Engineering
Ring Central

Gayathri Krishnamurthy

AVP, Product Marketing
RingCentral

On Demand Webinar

When faced with macroeconomic uncertainty, business leaders want levers they can pull to boost financial performance—and customer experience is a critical one. Simply adding technology or changing processes isn’t enough. Businesses need full CX transformations to truly move key metrics in the right direction.

Featured Speakers: 

Robin Gareiss

CEO & PRINCIPAL ANALYST
Metrigy

Geeta Menon

CX Product Marketing Director
RingCentral

On Demand Webinar

Healthcare providers have reached a communications tipping point. Outdated phone systems and siloed internal coordination tools aren’t built to support connected, patient-centered experiences. In this live webinar, we’ll explore why providers need a flexible, secure communications system to simplify point-of-care workflows and improve financial outcomes.

Featured Speakers: 

Lance Mehaffey

Senior Director of Industry Marketing, Healthcare Principal
RingCentral

John Poli

Industry Principal, Healthcare
RingCentral

On Demand Webinar

Across every industry, consumers expect hyper-personalized, omnichannel, connected experiences—and insurance is no different. To attract digitally savvy policyholders and support workers in onsite and hybrid roles, insurance companies are investing in a variety of different technologies to support a seamless customer and employee experience.

Featured Speakers: 

Carey Geaglone

Senior Principal
Datos Insights

Matthew Lehman

Head of Industry Strategy, Financial Services
RingCentral

Chris Cline

Executive Director Agents Council for Technology
IIABA

On Demand Webinar

Companies of all sizes and industries share one thing in common: they need seamless, real-time communication solutions tailored to the needs of employees and customers. It’s never been more critical for businesses to invest in connected, omnichannel solutions that support all communications.

Featured Speakers: 

Jennifer Mudge

RingCentral Customer
J&B Medical

Bryan Allen

Vice President, Integrated Marketing
RingCentral

On Demand Webinar

There are approximately 2.7 billion frontline workers globally, which is more than twice the number of desk-based workers. But nevertheless, they have been largely left behind in the video and AI revolution of post-pandemic work tools and have minimal connectivity back to office workers. Frontline workers need to be given the right tools to perform their jobs effectively. Without digital investments, it can lead to siloed work, departmental and geographical gaps.

Featured Speakers: 

Ashima Bhatt

Director of Product Marketing
RingCentral

Andy Spence

Independent Workforce Strategist
BrightTALK