The Digital Government Summit is an event that brings together public sector leaders and technology professionals to explore innovative solutions to solve government problems. Key themes include cybersecurity, digital transformation, AI implementation, data governance, and fostering collaboration across multiple stakeholders. Attendees will benefit from expert discussions, peer networking, and insights into the future of government technology. Join us and let’s improve the future of government together!
The World’s Leading Knowledge Management Event
Join us in Washington, DC this November 17 – 20 for KMWorld 2025 where you’ll get practical advice, hear inspiring thought leadership, and have access to in-depth training and workshops on how KM and related disciplines can provide enormous value for your organization.
November 13, 2025
A premiere launch event hosted by NiCE
Discover how AI‑powered CX is making enterprises more efficient, more profitable, and more loved.
Join GTACC
5 Reasons to join:
- GTACC is Canada’s largest customer experience and customer service network
- Our Annual Conference is the premier Toronto based CX event!
- Our annual Women In Leadership conference and our Annual Awards Gala will inspire and educate you!
- We are a community that cares. GTACC is a not for profit that gives back to various community charities through events and awareness.
- Resources. From regular half day events throughout the year to our online resources such as our influencer blog, forum, member spotlights, knowledge series on GTACCtv and more.
Unlock your business’s AI potential with these essential steps
Explore the vital pillars for AI readiness in your organization. Get ready to harness the power of AI for unparalleled growth and customer satisfaction.
AI Readiness – Your key to unprecedented business success:
- Master the art of cloud infrastructure for seamless AI integration
- Leverage the power of data to drive informed decision-making
- Create a unified tech stack for a streamlined digital transformation
- Gain organizational buy-in to ensure AI success and long-term sustainability.
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New Aberdeen report: Drive Results with AI-Powered CX
Today’s contact center is more complex than their counterpart from even ten years ago due to the rise of digital channels. However, CX leaders have never had as many tools in their toolbox to step up to the challenge—and deliver superior business results. Companies that use AI and automation are enjoying returns above those companies that don’t.
This Aberdeen research report surveyed firms across all industries and sizes to measure just how much AI and automation have supercharged their digital transformation. Survey results show big payoffs for those that have invested in AI, and they have plans to invest more into it.
Uncover how AI and automation boost key CX metrics:
- Understanding and leveraging customer behavioral and sentiment data increases customer satisfaction
- Greater efficiency in employee scheduling and greater productivity with real-time agent guidance decreases customer service costs
- Identifying and automating repetitive tasks prone to error improves operational efficiency
- Consistent, hyper-personalized interactions and content boosts sales and marketing metrics
See the clear impact of AI.
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What do your customers want? Understand them without them explaining it all to you with sentiment analysis. Need to get up to speed on sentiment analysis in CX? NICE and SSON have the cheat sheet that lays out the hows and whys. Download our Report “(Why) Understanding Customer Sentiment is Key To Creating Better CX” and get a better understanding of what your customers really want.
Download (WHY) Understanding Customer Sentiment Is Key To Creating Better CX Whitepaper
On Demand Webinar
With regulations like GDPR, CCPA and HIPAA tightening the screws, staying compliant shouldn’t feel like a high-stakes juggling act.
Meet CXone Interactions Hub, your AI-powered compliance superhero. This all-in-one platform centralizes every interaction, automates risk detection and keeps you ahead of ever-changing rules—without the stress.
On Demand Webinar
In an era when customer expectations are skyrocketing and operational pressures are intensifying, traditional approaches to customer service aren’t holding up. Join Robin Gareiss, CEO and principal analyst at Metrigy, along with Andy Traba, vice president product marketing at NICE, to learn why organizations must shift their thinking from reactive to proactive service, integrating front and back-office operations with an AI hyper-platform. Discover how a unified approach from intent to fulfillment, and interactions to workflows, creates a seamless, end-to-end customer experience.
On Demand Webinar
82% of companies report significant productivity gains and 97% see positive business impacts from these performance management solutions.
Key Takeaways:
– Industry Trends have been impacting employee productivity.
– Gamification fosters engagement, retention, and higher performance.
– Desktop Analytics optimize hybrid and omnichannel work environments.
– Proven strategies for measuring ROI and overcoming performance tracking challenges.
On Demand Webinar
The journey of implementing AI for agent and customer experience requires a comprehensive approach that combines innovation, organizational readiness, and an understanding of both customer and business needs. Join this session to learn how three organizations harnessed interaction data to help decrease call volume, automate quality, and grow their business.
On Demand Webinar
Customers expect higher levels of service, and company leaders push for exceptional CX. At the same time, agents manage requests across multiple channels in hybrid work environments, making it difficult to meet demands—leading to stress and high turnover. This session is packed with actionable insights that can help you optimize your workforce, reduce agent burnout, and enhance overall customer satisfaction.