Plume Design, Inc. introduced Plume Console today at Network X in Vienna. More than 450 internet service providers (ISPs) across 60+ countries use Plume, the award-winning AI-native platform, to run the securely connected home. Plume Console gives every ISP team AI agents that find and resolve complex subscriber issues on their own. Moreover, it turns months of analysis into a few clicks. As a result, operators can cut costs to serve, reduce churn, and uncover new revenue opportunities.
Plume built the new product on its existing platform. It gives ISP teams a single place to investigate subscriber issues. Teams can also create and deploy agents there. In addition, they can direct actions across Plume WiFi, Plume Security, Plume Care, and their existing business systems. Thus, the platform’s intelligence and automation now sit directly with the teams that own subscriber experience and business performance.
Plume Console directs AI at the world’s most comprehensive data fabric. The fabric draws on more than 50 million homes, 600 million securely connected devices, and 3000 profiled applications. Finding the root cause of a complex issue can take an ISP’s data science team months. Spotting a churn indicator or a revenue opportunity takes just as long. With Plume Console, however, any team member can get a recommended next step in a matter of clicks.
“AI is changing how people interact with technology, and soon agents will be making more decisions and taking more actions on their behalf, and for ISPs, that raises the stakes for connectivity, security and trust,” said Dan Herscovici, president and CEO of Plume. “A decade ago, Plume pioneered cloud-managed WiFi and changed how ISPs manage the connected home. With Plume Console, our partners can build and direct agents that uncover problems, resolve subscriber issues and identify opportunities for growth across their business. We helped ISPs navigate the last major shift in connectivity. Now we’re giving them the intelligence, control and freedom to lead the next one, with a future-proof platform that works across their hardware, existing systems and AI models.”
Longtime Plume partner NOS shows that vision in practice. The provider now has new ways to turn intelligence into action across WiFi, security, and care.
“We are excited about Plume Console because it is a significant step forward in how we deliver and care for the connected home,” said José Pedro Teixeira, Director of Product Management at Portuguese provider NOS. “Plume listened to what service providers like NOS need and built a product for how ISPs will operate in the AI era. It gives our teams actionable intelligence across WiFi, security and care. Plume Console puts AI to work for our teams, turning insights into action and resolving issues before they lead to a truck roll or subscriber churn. With Plume Console, we can deliver a better subscriber experience and better business outcomes at the same time.”
Plume Console Targets 100% of Subscriber Experience Issues
For ISPs, the last stretch of connectivity inside the home can decide whether a subscriber stays or leaves. A speed test at the gateway can look healthy while a television buffers. Meanwhile, a camera may lose its connection, or a video call may drop. These problems often lead to a technician visit or a lower Net Promoter Score (NPS).
Plume designed its platform to address the full spectrum of subscriber experience issues. Today, the Plume platform autonomously resolves most issues through continuous WiFi optimization, security, and established automation. The remaining issues need care workflows, further investigation, or intervention. Plume Console equips ISP teams to tackle them, and teams increasingly use agents to investigate, recommend, and execute actions across connected systems. Furthermore, every issue a Plume agent resolves can become an automation. Therefore, the share the platform resolves on its own grows over time.
A recent study backs up the impact. Homes using Plume’s technology had 31% lower churn than homes without it. They also had 20% fewer technician visits. Likewise, they posted a 16% improvement in NPS.
An Agentic Workforce Designed and Directed by the ISP
Plume Console lets ISP teams put agents to work that autonomously identify issues and potential actions, often with just a few clicks. Teams can deploy Plume’s pre-built agents. Alternatively, they can create new ones with an agent builder or use SQL and templates to modify them as needed. Agents can identify an issue, send a notification, or resolve it directly.
Plume Console also connects the platform to other systems through webhooks, MCP, and APIs. These connections cover service ticketing, CRM campaigns, and digital care. Before acting on or recommending any guidance, teams can validate that each agent delivers reliable results.
The same data serves every team that shapes the subscriber experience:
- Network operations teams can see how a single-location issue can impact locations across the network, and deploy an agent to address it.
- Security analysts see every device, application, and agent action in context, and can quarantine a device or set policy.
- Care teams can investigate home connectivity details for context, with agents guiding them to the right resolution.
- Marketers use Plume research agents to find opportunities hidden in operational data. They then share insights and recommendations with CRMs to activate revenue growth campaigns.
- Developers can build their own agents using structured data tables, APIs, MCP, agent cookbooks, and recipes. They can also connect to ISP tech stacks through webhooks.
A Securely Connected Home That Learns From Every Network
Lessons learned on one network strengthen every network on the Plume platform. For example, Plume Security Labs uncovered “SuperProxy.” In that case, streaming devices silently enrolled homes in residential proxy networks that later delivered malware. The signatures behind the discovery then began protecting other ISPs on the platform. Those ISPs did not have to find the threat themselves. Plume Security protects every device from the gateway, requires no software to install, and blocks six million threats a day.
“In a securely connected home, WiFi and security shouldn’t be managed separately, and no ISP should be responsible for discovering every threat on its own,” said Chris Griffiths, Plume’s chief technology officer. “When the Plume platform learns something in one network, every network benefits. Plume Console shows teams what was found and what the platform did about it, so they can act with full context while the ISP stays in control as automation grows.”
Alan Coleman, Plume’s chief product officer said, “AI can optimize and protect an ISP’s WiFi network in two critical ways. The first is predictable: governed, prescribed workflows that optimize WiFi and keep security always on, resolving the majority of issues efficiently and consistently. The second is where Plume Console shines: the open-ended problems with no established fix. Teams can direct a collection of agents to work together, investigate what is surfacing in the network and recommend the next step, while people set the guardrails and make decisions.”
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News Source: PRNewswire.com
