Outreach just took home six different TrustRadius Top Rated awards for 2026 by deploying clever AI Sales Agents. Real, verified customer reviews completely drove this impressive clean sweep. Buyers highly rated the agentic AI platform across six major software categories. These wins covered conversational intelligence, revenue forecasting, sales acceleration, revenue operations, and sales engagement tools. In fact, users praise Outreach as a powerful and mature platform. They consider it a central hub for the entire sales team across all daily functions.
To achieve this, the company listens closely to its users. They feed customer suggestions into their product roadmap using a disciplined, repeatable process. Because of this loop, their fresh tools grew directly from the real struggles of revenue teams.
Real Users Reward Real Platform Innovation
Indeed, building what sales professionals actually need remains the main goal. Cathlyn Lang, Senior Vice President of Global Customer Success and Professional Services at Outreach, explained why this user feedback matters.
“We build our platform around what revenue teams actually need, so the recognition that carries the most weight is the kind decided by the people using the product. Earning Top Rated status across six categories shows the approach is working and keeps us pushing to be the platform revenue teams run their business on,” said Cathlyn Lang, Senior Vice President of Global Customer Success and Professional Services at Outreach.
Meanwhile, the software provider keeps rolling out major upgrades. The recent Spring 2026 release introduced Outreach Omni Agent to turn insights into action during deal cycles. This launch also featured Agent Studio, which lets users build custom AI Sales Agents. Since then, the brand added its MCP Server, MCP Client, and Agentic Ecosystem marketplace. These new tools let businesses bring workflows and AI Sales Agents into the software they already run. Consequently, these smart integrations support modern revenue teams from prospecting through forecasting.
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News Source: Businesswire.com
