Internet service provider Conexon Connect announced a major technology upgrade today. The company has chosen Calix Agent Workforce Cloud on the AI-native Calix One platform specifically to scale its market operations. This deployment enables the rural fiber leader to accelerate growth in the residential, business and multi- dwelling unit sectors. Additionally, the integration with Calix Agent Workforce Cloud enables Conexon Connect to maintain its high Net Promoter Score of 79.
AI Automation to Help Scale Rural Fiber Builds
Since the launch of its technology partnership in 2021, Conexon Connect has now extended high-speed connectivity to seven states. Active network deployments in Colorado, Florida, Georgia, Kentucky, Louisiana, Mississippi and Missouri will provide broadband to nearly 500,000 residents as a result. Meanwhile, parent organization Conexon has helped secure more than $2 billion in federal, state and local funding for fiber projects around the country.
Conexon Connect provides SmartHome services like security, parental controls, and outdoor Wi-Fi to keep customers engaged. Calix Agent Workforce Cloud now streamlines these subscriber acquisition strategies with secure, collaborative workflows. Additionally, Calix Agent Workforce Cloud helps drive operational efficiency for customer service teams.
In addition, Conexon continues its broader mission of collaborating with electric cooperatives across 80 distinct regional markets. Over the past decade, these joint projects have delivered high-speed internet access to more than 4 million rural citizens. Therefore, deploying Calix Agent Workforce Cloud reinforces this expanding ecosystem with automated, data-driven operational intelligence. Ultimately, utilizing Calix Agent Workforce Cloud ensures predictable service quality as fiber construction scales across additional territory.
John Walburn, chief operating officer at Conexon Connect, said: “Broadband expansion throughout rural America requires innovative solutions and tools that help our team move faster and serve our partner communities better. With the AI-native capabilities of Calix One, we can unlock new growth opportunities while driving operational efficiency automating workflows, strengthening our teams’ expertise, and streamlining the key actions that drive subscriber acquisition. That means we can grow smarter, operate more efficiently, and keep connecting rural America at scale.”
Michael Weening, president and chief executive officer at Calix, said: “Conexon transformed the economics of rural broadband by helping electric cooperatives build, operate, and scale fiber networks. Together, we have shown that long-term success extends beyond the fiber build it depends on how effectively providers engage subscribers, market differentiated services, and deliver ongoing value to communities. Conexon Connect has proven that model supported by the Calix platform, driving greater subscriber growth and customer lifetime value through personalized marketing and differentiated subscriber experiences. With Agent Workforce Cloud, Conexon Connect will be able to accelerate those proven strategies across their business in a trusted, secure, and predictable manner. We are grateful for the opportunity to keep innovating together and provide an AI roadmap in Calix One that will enable an expanding return on investment for John and his team.”
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News Source: Businesswire.com
