AI and Agents continue to transform global retail, and Cyber Week 2025 delivered the strongest proof yet. Salesforce revealed that shoppers spent a record-breaking $336.6 billion worldwide from November 25 to December 1. The United States contributed $79.6 billion, reflecting a resilient appetite for buying despite rising costs. The results reinforce how AI and Agents fuel modern commerce, strong buying intent, and rapid conversion cycles.
AI and Agents Deliver Breakthrough Sales Momentum
Salesforce confirmed that AI and Agents influenced $67 billion in Cyber Week sales by enabling highly personalized and fast shopping journeys. Retailers used AI-powered recommendations, conversational support, and automated engagements to speed up buying decisions. Furthermore, AI and Agents shaped 20% of all online global orders during the week, marking an inflection point in digital commerce.
Brands such as Pandora, Shark Ninja, and Funko used Salesforce’s Agentforce 360 and their branded digital agents to boost sales by 32% compared to retailers without automated support systems. The shift reflects a massive acceleration toward AI-first customer engagement models. In addition, AI and Agents improved service operations behind the scenes. Retailers used automated chats and agentic workflows to manage the holiday surge without overwhelming frontline support teams.
Customer service conversations powered by Agents increased 55% week over week. Meanwhile, the number of automated tasks such as updating addresses and processing returns rose 70% compared with the previous week. As a result, retailers lowered service costs while improving satisfaction scores. Josh Smiley, SVP and Global Head of Technology at Funko, highlighted the value of AI-driven enablement. He stated that the holiday season offers the biggest opportunity to scale direct-to-consumer revenue. According to him, Agentforce 360 allowed the brand to modernize service workflows through automated replies and conversational shopping. The company also activated its shopper agent using Agentforce Commerce and conversational AI to improve customer acquisition and create seamless, personalized shopping flows.
Trust, Scale, and AI Agents Anchor the Record Cyber Week Performance
According to Salesforce, retailers succeeded because they built their Cyber Week strategy on the trust, scalability, and intelligence of Agentforce 360. Salesforce maintained 100% uptime during Cyber Week, even as brands processed massive orders across digital storefronts. Agentforce Commerce powered 61 million online orders and supported end-to-end commerce personalization.
Retailers also handled substantial order volume increases across fulfillment and marketing systems. Salesforce reported that brands managed 76% more orders through the Order Management System (OMS), while Agentforce Marketing sent 56.3 billion personalized marketing messages across channels. On Black Friday alone, Salesforce Retail Point of Sale (POS) posted a 96% year-over-year increase in order volume.
Customer service performance mirrored this scale. Agentforce Service and Data 360 handled more than 4.2 billion service interactions during the post-purchase rush. Data 360 processed 1.26 trillion new data records, which enhanced personalization engines and fueled next-best-action optimization. The volume marked a 44% jump year over year, highlighting the growing demand for real-time intelligence in commerce.
Nitin Mangtani, SVP and GM of Agentforce Commerce, said that Thanksgiving week remains the most crucial stress test for any retail commerce stack. When worldwide order quantities go up drastically, retailers require consistency and extensibility. Mangtani emphasized that Agentforce 360 was not only designed to support peak demand but also to enable retailers to become fully self-
Cyber Week 2025: Consumer Behavior Trends Shape New Commerce Standards
Record-Breaking Holiday Demand Reflects Strong Consumer Confidence
Consumers were very busy everywhere in the world during Cyber Week. Salesforce reported $79 billion in sales worldwide for Black Friday, which is 6% more than the previous year. In the United States, shoppers spent $18 billion, which is 3% more than the previous year. Black Friday was responsible for 31% of all in-store Cyber Week purchases, thus, it was the single biggest shopping day of the week.
Cyber Monday continued this momentum with $53 billion in global online sales, a 7% year-over-year increase. U.S. shoppers spent $13.6 billion online, up 6% year over year. The results prove that holiday discount windows remain highly relevant and that customers strategically postpone large purchases in anticipation of Cyber Week.
Mobile Becomes the Center of the Shopping Journey
Mobile devices were the dominant shopping method of the choice, accounting for 70% of online orders worldwide as well as in the United States. Mobile wallets made up 27% of all global Cyber Week transactions and 29% in the United States. Additionally, social platforms had a greater impact this year, accounting for 15% of the global digital traffic to retailer sites and 16% in the United States.
TikTok was the main instrument for product discovery. It accounted for 9% of global Cyber Week social traffic with a 55% year-over-year increase. The trend is just one of many to acknowledge the ever-increasing power of short-form video content in consumer decision-making.
Prices Rise, Yet Consumer Intent Stays Strong
Average selling prices increased 6% year over year. Nevertheless, shoppers continued to buy through the week, driving a 2% global increase in order volumes. U.S. order volume rose 1% year over year. This behavior shows that many consumers viewed Cyber Week as the best opportunity to purchase despite higher prices.
Caila Schwartz, Director of Consumer Insights at Salesforce, said Cyber Week is now the most important purchasing window of the year worldwide. According to her, the modern shopper relies on digital channels at every interaction point—from browsing on social media to comparing products with AI-powered search to paying through a mobile wallet. She emphasized that convenience and speed now define the path to purchase.
Salesforce Research and Methodology
Salesforce confirmed that its Cyber Week dataset combines first-party and third-party signals, market modeling, and proprietary forecasting. The analysis focused on digital shopping activity across all retail categories for the seven days.
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News Source: Businesswire.com
Nintex appointed Tad Finer as its new Chief Revenue Officer, a move that was announced today. The revenue-growth veteran brings over 20 years of experience in sales strategy and go-to-market operations for leading software enterprises.
In his last position, Finer was CRO at Prophix, where he directed the global go-to-market activities. He previously held senior leadership roles at EagleView, Workiva, HyperGrid, Hewlett-Packard Enterprise, and Software AG, contributing extensively to strategic initiatives.
CEO Stephen Elop noted that Finer’s strategic mindset and strong sales-team leadership will be essential as Nintex accelerates its global expansion. Finer will lead SaaS sales, partner channels, & revenue operations, coordinating teams to drive structured growth & stronger market penetration for company.
Finer said that he is thrilled to be a part of Nintex, which is going through a phase of expansion. He said the company’s global agentic business orchestration vision aligns with his own commitment to scalable, customer-centric revenue strategies.
Nintex is doubling down on its ambition to go global in business orchestration and SaaS markets by making this move.
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Today at the very inaugural Unlock Innovation Forum, Varicent made public its new AI-native architecture. The AI-native architecture is a revolutionary concept of practically AI right into the core of its sales performance management platform. As a matter of fact, the company changes the way enterprises handle sales planning, incentive design, data preparation, & query management.
This architecture lets managers clearly see how changes in areas like quotas or territories affect payouts and overall revenue performance. The AI-native architecture doesn’t just speed tasks; it fundamentally transforms how the entire revenue engine operates and delivers results today. Marc Altshuller, Varicent’s CEO, said: “Our new innovations solve underlying workflows, so revenue doesn’t have to rely on heroic effort. When the system runs more smoothly, the whole organization benefits as well.”
Varicent showcased new system capabilities, including real-time territory modeling, automated testing, AI-driven data collection, & rapid documentation generation at the forum. Moreover, the new architecture significantly reduces the time usually spent on compensation inquiries – often limited to only a few minutes.
The firm showed how its AI-native platform connects end-to-end revenue operations, from planning to execution, rather than managing fragmented tasks. Neil Whitney, Chief Product & Innovation Officer at Varicent, said that the new platform makes the compounding effects between planning & performance. So, executives get the chance to evaluate the impact of their individual decisions on bigger business outcomes.
The launch of the new system is a big step for Varicent towards AI integration, the core sales performance systems. As the market moves to more intelligent revenue operations, its AI-native architecture might change businesses’ plans, incentivize, & drive sales growth.
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News Source: Businesswire.com
Clari and Salesloft have successfully combined forces to build the industry’s first Predictive Revenue System. They also appointed Steve Cox as the new CEO. This fuels the Revenue AI powerhouse. The Predictive Revenue System aims to end the common “Revenue Void.” Revenue leaders often face fragmented data. This lack of data makes billions of dollars in bets risky. In fact, 67% of these leaders do not trust their AI data. This new platform ensures predictable growth for customers.
The combined company possesses an enormous data set. It ingests over 10 billion revenue interactions. It also takes in 1 trillion data signals. This massive scale provides deep Revenue Context™. That context is key to effectively training AI models. Therefore, the system ensures data and actions are entirely trustworthy. End-to-end full-funnel coverage is now possible. AI agents monitor every deal stage. They track this across all revenue motions seamlessly.
Doubling Down on AI Innovation
Clari and Salesloft are doubling their R&D investment now. This funding accelerates advanced AI innovation for customers. The goal is to build the most advanced Revenue AI solution. This commitment drives deeper AI breakthroughs globally. Also, the merged company focuses on creating a “revenue flywheel.” This flywheel drives productivity and growth for users. The new Predictive Revenue System directly addresses revenue challenges. It helps teams see and act on every revenue signal quickly. Furthermore, it guides teams with AI to align priorities. This alignment replicates sales success faster. The forecast transforms into a real-time guide. This ensures revenue predictability for the entire company. Together, Clari and Salesloft connect the full revenue lifecycle now. They power this connection with shared data and unified AI tools.
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Angle Health recently secured an impressive $134 million Series B round to scale its revolutionary AI Health Benefits platform. The target market is small- to medium-sized businesses (SMBs). Consequently, this investment helps 62 million SMB employees. These workers are currently facing record increases in health plan costs. Angle Health now offers comprehensive benefits. These were previously only for large corporations. This action effectively rebuilds essential healthcare infrastructure.
Furthermore, Angle Health’s proprietary AI models power the platform. These models train on millions of de-identified patient records. They predict future healthcare risks with high accuracy. The company integrates medical and pharmacy data seamlessly. Thus, this platform helps brokers design better health plans quickly. It also deploys personalized care interventions for employees. Angle Health has seen remarkable growth since 2022. Revenue grew by 26x in that period alone. They now serve over 3,000 employers across 44 states. Customer renewal rates remain high, exceeding 80%.
Delivering Cost Savings with AI Technology
The new funding round was oversubscribed. Portage led the investment for Angle Health. Major firms like PruVen Capital also participated. In fact, total company funding is now nearly $200 million. Angle Health provides a much-needed alternative. SMBs enjoy median rate increases. These are 36% lower than the industry standard. Their system gives brokers a frictionless experience. Also, brokers can produce firm quotes in minutes. This speed dramatically improves client satisfaction. However, the core goal remains stabilizing long-term costs for SMBs. The AI Health Benefits platform makes quality care accessible. CEO Ty Wang stated their mission clearly. They want to give all employers access to great benefits. Their unique approach uses human-centered AI. This successfully rebuilds critical financial infrastructure. Angle Health’s Benefit Builder tool is key. Thousands of agencies use this powerful tool today. Therefore, Angle Health leads the way in healthcare innovation.
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OutSystems, the AI-powered low-code platform, has named Kim Seabrook as the company’s Chief Revenue Officer (CRO). She brings over 30 years of experience to the role. Seabrook is a highly successful, growth-driven revenue leader. She also has 16 years of executive leadership experience. Her background includes major roles at industry-leading companies. These firms include Salesforce, Shopify, and Pendo. Most recently, she led North American Enterprise Revenue at Shopify. There, she significantly scaled up enterprise revenue.
Strategic Vision for Global Growth
As Chief Revenue Officer, Seabrook will lead the global go-to-market (GTM) strategy. She is known for aligning strategy, culture, and execution effectively. She will focus specifically on accelerating U.S. growth. Furthermore, she plans to activate new business regions worldwide. Seabrook will utilize AI, data, and collaboration to drive company expansion. She will also support the Agent Workbench’s mission. This platform empowers customers and partners to build their AI future.
Woodson Martin, the CEO of OutSystems, praised the appointment. He stated that Kim is uniquely positioned to help the company. Her leadership will help firms unlock the value of agentic AI. She plans to cut through hype to deliver real results. Seabrook called OutSystems an “industry pacesetter.” She is excited to join a passionate team. Therefore, she is ready to find new pathways for growth. OutSystems is trusted by thousands of customers globally. The platform helps build mission-critical applications quickly. This innovation is up to ten times faster. Seabrook’s appointment is set to accelerate the company’s revenue mission.
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Attentive announced its best-ever Cyber Week performance. This AI marketing platform drove nearly $2 billion in revenue. This massive sales figure was for the brands it serves. The revenue came from SMS, email, and push campaigns. This achievement confirms the strength of SMS marketing success. Attentive delivered over 5.7 billion messages during the week. Furthermore, this volume is a 46% increase from last year. The platform maintained complete reliability. It experienced zero downtime during this competitive shopping period. This reliability is a major promise to over 8,000 brands.
AI Integration Drives Unprecedented Growth
AI fully arrived on the e-commerce scene this Cyber Week. Brands using Attentive’s agentic AI grew much faster. Specifically, they saw growth twice that of non-AI users. This power comes from real-time customer intent insights. Therefore, marketers delivered precision at a huge scale. The goal is to send the right message at the perfect time. This increases engagement and also drives more sales. Attentive’s coordinated omnichannel tools saw strong customer gains. Revenue per brand on SMS grew sharply, up 42% year over year. SMS remains the fastest-growing channel for brands. Moreover, email revenue grew a strong 29% year-over-year. The email click-through rate increased by 4.7%. The email opt-out rate decreased by 17%. Attentive’s AI marketing platform technology supports personalized, 1:1 messaging. They proved they can scale without system failure. Consequently, this secures Attentive’s position as a leader. Brands like Crate and Barrel trust the platform. Urban Outfitters and Carter’s also use the service. Attentive’s powerful technology unifies customer data. This performance shows the importance of strategic SMS marketing success. The results follow when brands connect with intention. The data clearly demonstrates consistent SMS marketing success.
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Wolfspeed, Inc. just announced a significant financial milestone. The company is a world leader in silicon carbide technology. It received $698.6 million in cash tax refunds from the IRS. This large refund comes from the Advanced Manufacturing Investment Credit. This credit is under Section 48D of the Internal Revenue Code. The payment represents a major step in monetizing accrued tax refunds. The total amount is approximately $1 billion. Wolfspeed already received $186.5 million in fiscal years 2023 and 2024.
Strengthening Financial Position for Key Investments
Following this major cash infusion, Wolfspeed’s total cash balance is now $1.5 billion. This amount strengthens the company’s liquidity position. It provides enhanced financial flexibility for future work. Wolfspeed is currently advancing the ramp of its 200mm silicon carbide manufacturing footprint. The company plans to diversify its power device revenue. Key growing segments include AI data centers and aerospace. The industrial and energy sectors are also targets. Wolfspeed will also continue to support the expanding electric vehicle (EV) market.
Wolfspeed CFO, Gregor Van Issum, commented on the funds. He noted the cash infusion strengthens their position at a critical phase. He stated that it supports the company’s long-term growth. The funds also help Wolfspeed manage its capital structure. They will continue driving innovation across the silicon carbide value chain. The Section 48D support has helped accelerate a transition. This move shifts production from 150mm to 200mm wafer technology. This platform is critical for increasing efficiency. Wolfspeed will allocate $192.2 million of the refund. This amount will retire about $175 million of outstanding debt. The remaining funds are for general corporate purposes.
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News Source: Businesswire.com
Great Hill Partners appointed Jonathan Bank as the new Head of Revenue Operations. This strategic hire joins Great Hill’s dedicated Growth Team. This key leadership appointment is vital for the company. Mr. Bank will partner with portfolio company leaders. They will work to accelerate company growth and scale success.
Mr. Bank brings over 30 years of valuable experience. This background spans SaaS and enterprise software businesses. He has driven major transformations at global firms. These include LinkedIn, Foursquare, and HouseCanary. Consequently, he offers deep expertise in the field. He previously managed global teams focused on efficiency. His work also focused on retention and AI-driven processes. Furthermore, he successfully led the integration of LinkedIn’s acquisition of Lynda.com.
Driving Scalable Success Through Revenue Operations
This newly created role will focus on driving alignment. Mr. Bank will optimize internal processes across teams. He will help build operational infrastructure for growth. This structure targets scalable and sustainable success. He will advise executives on end-to-end Revenue Operations strategies. In addition, key initiatives include improving forecasting methods. He will also refine pricing and sales strategies. The goal is to maximize portfolio revenue potential.
Mike Thompson heads Great Hill’s Growth Team. He noted the Bank’s rare blend of functional expertise. Thompson also praised his technical RevOps depth. The firm believes Jonathan will empower its companies. Jonathan Bank is eager to partner with the innovative portfolio. He looks forward to collaborating with management teams. His goal is to architect systems for measurable impact. This move significantly strengthens Great Hill’s commitment to optimized Revenue Operations. This leadership change promises long-term success.
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News Source: Businesswire.com
Innovative Solutions earned the prestigious AWS Agentic AI Specialization. This achievement recognizes the Premier Tier AWS Partner. Consequently, the company deploys smart, self-operating AI systems for customers. These systems think, plan, and work independently. They expertly execute complex business processes. Innovative Solutions is among the first partners to achieve this recognition. The specialization is a new category under the AWS AI Competency. CEO Justin Copie praised the team’s tremendous success. He noted their work implementing AWS Agentic AI solutions.
Furthermore, these solutions reshape how customers use technology. They help improve business processes and create organizational efficiency. Ultimately, customers also increase their revenue potential. The AWS Agentic AI Specialization confirms proven technical expertise. It validates success in delivering production-ready autonomous AI. These AI systems reason, plan, collaborate, and continuously improve. Innovative Solutions excels at implementing Amazon Bedrock Agents. Moreover, they utilize other leading AWS compatible frameworks. Customers can move beyond simple AI experimentation. They deploy autonomous systems that deliver tangible ROI. This year, projects using Amazon Bedrock Agents increased by 180%. This growth shows the strong market demand.
Deploying Next-Generation AI Agents
The specialization is a guarantee for consumers that they are able to select professional partners without any doubt. Those partners exhibit confirmed proficiency with enterprise-grade agents. They guide organizations in the implementation of fully integrated business processes. This covers diverse use cases across multiple industries. Use cases include intelligent process automation and financial operations. Customer Kevin McAuliffe shared his company’s success. He is the Chief Technology Officer at Brightline. Brightline is an innovative intercity passenger rail service. He called Innovative Solutions a true partner for growth. Brightline uses AI agents to power its Amazon QuickSight. Consequently, this has been a game-changer for business teams. Teams now see real-time insights instantly.
They can make faster decisions than ever before. Innovative Solutions is a Premier Tier AWS Partner. They have deep expertise in Generative AI and Machine Learning. They offer Data and Analytics and Cloud Modernization services. The company maintains a 99.7% customer retention rate. Therefore, Innovative Solutions remains a leader in AI delivery. The firm helps businesses leverage the cloud for growth. They currently drive innovation across client operations.
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News Source: PRNewswire.com
CerraCap Ventures and Impact Venture Capital officially announced their merger. The newly formed entity is CerraCap Impact Venture Capital (CIVC). This merger creates one of the most globally connected platforms. CIVC brings together an unmatched network of investors. This network includes corporate customers and strategic acquirers. Consequently, CIVC is a first-of-its-kind partner for founders. These founders often need rapid commercial validation. They also need scalable enterprise adoption. CIVC integrates CerraCap’s Sales & Scale™ engine. This engine joins Impact Venture Capital’s Corporate Intelligence Platform™. This platform includes a deep corporate investment network. It spans many Fortune 500 companies.
Together, the platform offers startups accelerated access. They connect with enterprise customers quickly. Furthermore, they reach co-investors and strategic acquirers. This shortens the time from early innovation to a successful exit. CIVC operates at the intersection of critical technologies. These include enterprise AI and cybersecurity. They also focus on digital health and advanced computing. The firm supports founders building mission-critical tech.
A Stronger Global Investment Focus
The firm’s combined global footprint is significant. It spans North America, Europe, and India. It also covers numerous emerging markets. This wide reach enables founders to access networks earlier. They reach international customers and investors. The leadership noted the merger formalizes a long partnership. This relationship was built on shared values. Saurabh Ranjan, Co-Founder of CerraCap, noted the outcome. He said the merger creates a global institution. This institution is built to deliver commercial outcomes. These outcomes are predictable for investors and founders. Jack Crawford, Founding General Partner, added his perspective. He stated they are unifying the platforms. This gives startups unparalleled access to corporate customers. This powerful CerraCap Impact Venture Capital combination ensures success. This also includes connecting with investors and strategic acquirers. Their simple goal is to shorten the adoption and exit time. This mature, integrated, and global platform reflects the future of Venture Capital.
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News Source: PRNewswire.com
Nuvation Bio announced today that its leadership will take part in two upcoming investor conferences. The company’s founder and CEO, David Hung, M.D., along with CFO Philippe Sauvage, will join fireside chats. First, they will speak at the 8th Annual Evercore Healthcare Conference on December 2, 2025 in Miami. Then, they will appear at the Citi 2025 Global Healthcare Conference on December 3, 2025.
The company said that live webcasts of both sessions will stream on its Investor Relations website. Additionally, on-demand recordings will remain accessible for 90 days after each event.
Nuvation Bio works globally in oncology. It develops advanced cancer therapies, including next-generation inhibitors and other targeted treatments. Thus, the firm uses these conferences to showcase its drug pipeline and strategic vision.
Furthermore, participation allows analysts and investors to engage directly with company leadership. They can ask detailed questions about drug development, regulatory plans, and commercial strategy. Moreover, the events offer a platform to reaffirm confidence in Nuvation Bio’s long-term growth and innovation potential.
Overall, Nuvation Bio’s conference appearances underline its commitment to transparency and investor communication. As the company advances its oncology pipeline, management aims to strengthen stakeholder trust while highlighting its mission to address tough cancer challenges globally.
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News Source: Businesswire.com