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Explore the trends reshaping customer service. From sustainability to omnichannel CX and personalization, discover how the latest innovations will drive the future of contact centers and customer experience. Learn how AI, automation, and hybrid contact centers transform the industry and empower businesses to do more with less.
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AI-powered tools are transforming how contact centers operate, and Agent Assist is at the forefront of this revolution. In this session, we’ll provide an exclusive, behind-the-scenes look at what it really took to develop and launch Agent Assist, a product designed to enhance agent performance and improve customer interactions. Rather than focusing on generic best practices, we’ll take you through the challenges, decisions, and lessons learned during the product development process. From initial concept to deployment and optimization, we’ll share real-world insights that can inform your own AI projects, helping you avoid common pitfalls and capitalize on key opportunities.
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Discover how to empower quality teams to achieve greater efficiency, improve KPIs, enhance employee satisfaction, and build a foundation of trust and precision. This is the future of quality management — inspired by billions of insights.
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Generative AI is revolutionizing how businesses interact with customers, enabling personalized and dynamic experiences across customer service, marketing, and sales. This webcast dives into real-world applications, showcasing how businesses are integrating agentic AI to enhance communication, boost efficiency, and build lasting relationships.
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Is there a CMMC compliance audit in your company’s future?
Join Robert Smith, Audit and IT Compliance Services Manager, as he demonstrates why a strong cybersecurity foundation is key to achieving CMMC compliance. He’ll give an overview of the CMMC structure, what it means, and provide actionable steps for maintaining compliance and making your organization more secure.
About the Presenter
Robert Smith
Manager, Audit and Compliance Services
On Demand Webinar
With the sudden spread of COVID-19, countless businesses around the world have, overnight, become work-from-home operations. Our on-demand webinar focuses on the many challenges, threats and solutions that exist for securing your remote workforce.
About the Presenter
Delano Collins
Vice President of Cybersecurity
John Finch
Vice President of CX Product Marketing
RingCentral
Akshay Srivastava
Chief Customer Officer
RingCentral
On Demand Webinar
Customer service leaders are grappling with a new challenge: the surge of AI and automation tools have added complexity and silos rather than simplifying operations. Customer interactions generate workflows that span multiple teams across the organization, creating inefficiencies.
Explore how AI is revolutionizing workflow execution—eliminating friction, enhancing efficiency, and transforming how organizations support customer service operations.
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This on-demand webinar covers the basic differences between NIST 800-171 and CMMC regulatory requirements.
If your company is working with federal data or planning to enter a contract with the Department of Defense, your systems need to be able to process and secure Controlled Unclassified Information (CUI). In order to do this safely, you need to be compliant with NIST 800-171 code or CMMC certified. But what’s the difference?
In this webinar, Corsica Technologies’ own Mark Hoffman, Manager of Audit & IT Compliance services, guides us through NIST 800-171 and CMMC compliance requirements, the difference between the two, and how to determine your compliance focus as a company.
This webinar is the first installment of a four-part series designed to educate our clients on NIST 800-171 and CMMC compliance requirements, as well as the key factors in determining which certification to prioritize for your business needs.
On Demand Webinar
Managing the staffing needs of today’s increasingly complex contact center environments can be challenging without the proper tools. Workforce Management must evolve to support remote work, activity-based workspaces, and the integration of omni-channel operations. Discover how to break free from the constraints of traditional workforce management and unlock greater efficiency.
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The Interim Rule was issued by the DoD to amend the Defense Federal Acquisition Regulation Supplement (DFARS) that states that companies must implement a DoD Assessment Methodology and Cybersecurity Maturity Model Certification framework in order to do business with the federal government. The DFARS regulations ensure that companies meet the cybersecurity and IT compliance requirements needed to protect unclassified information within the DoD supply chain.
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Once you understand the differences between NIST 800-171 and CMMC and the implementation of the Interim Rule, it’s time to determine which certification is best-suited to your company’s needs in the short term and long term.
Although the CMMC has similar IT compliance requirements to the NIST 800-171, it requires contractors to be certified by official assessment organizations called CMMC 3rd Party Assessment Organizations (C2PAOs). Spoiler alert – for now, most contractors achieve the necessary level of compliance to work with the DoD with a NIST 800-171 certification. But that doesn’t mean you shouldn’t start preparing for CMMC compliance right away.
On Demand Webinar
In today’s fast-paced digital world, delivering a seamless and personalized customer experience across multiple channels is crucial for business success. Join us for an insightful webinar to discover how integrating the capabilities of Playvox by NICE and CRM systems can help you deliver a superior omnichannel customer experience. Learn how to ensure consistent, high-quality service across all channels and elevate your customer journey. Don’t miss this opportunity to drive business success!