On Demand Webinar
About this webinar
AI is revolutionizing industries, especially in business communications—understanding this transformation is vital for staying competitive. Join us to discover how your organization can harness the power of AI to enhance operations, elevate customer experiences, and optimize sales processes. Whether you’re a seasoned AI user or just starting your journey, this event will equip you with the knowledge and tools needed to thrive in an AI-driven future. Register now to explore how your organization can leverage AI to drive innovation, efficiency, and growth in an increasingly digital landscape.
Featured Speakers:
Meghan Corasaniti
Director, Research and Content at RingCentral
Jon Arnold
Principal Analyst at J. Arnold & Associates
DJ Graffiti
The Keynote DJ™️
On Demand Webinar
About this webinar
Tap into the groundbreaking impact of AI-powered conversation! Tune in and explore communication strategies from top industry experts that are reshaping business futures. You’ll walk away with transformative insights that can revolutionize your organization’s approach to AI and communication.
Featured Speakers:
Esther Yoon
VP of Product Marketing at RingCentral
Irwin Lazar
President and Principal Analyst for Metrigy
Scarlet Wheeler
VP of Compliance at REE Medical
On Demand Webinar
About this webinar
Join RingCentral and our expert speakers to see the latest AI innovations for RingCX and jumpstart your journey towards effortless customer experiences. Plus, Blake Morgan, a leading CX futurist and book author, will share insights from her newest book “The 8 Laws of Customer Focused Leadership.”This is your opportunity to learn more about how to create a customer-first mindset for your business, while empowering your business with the latest solutions to execute your customer experience strategy.
Featured Speakers:
Blake Morgan
Customer Experience Futurist
Kira Makagon
Chief Innovation Officer, RingCentral
Jim Dvorkin
SVP of Customer Engagement, RingCentral
On Demand Webinar
About this webinar
Is your event marketing strategy stuck in the past? Dive into the future of event marketing with Beyond the Venue: Event Strategies for Modern Marketers. Join industry leaders and innovators as we explore how on-site, hybrid, and virtual events can seamlessly integrate into your overall marketing strategy.
Presented on the RingCentral Events platform.
Featured Speakers:
Jay Schwedelson
President and CEO Outcome Media
Daniel Murray
Founder of The Marketing Millennials
Dahlia El Gazzar
Tech Evangelist + Idea Igniteur, Dahlia+Agency
On Demand Webinar
About this webinar
Join us for an insightful discussion on how businesses are harnessing AI to transform both employee and customer experiences. Learn from Robin Gareiss, CEO and Principal Analyst at Metrigy, about AI’s real world impact on business communications together with RingCentral experts on how AI is improving work efficiency, and reducing time required in addressing customer needs. Leverage the insights to gain practical advice on introducing, deploying, and measuring AI effectiveness within your organization.
Featured Speakers:
Robin Gareiss
CEO & PRINCIPAL ANALYST
Metrigy
John Finch
Vice President of CX Product Marketing
RingCentral
Akshay Srivastava
Chief Customer Officer
RingCentral
Nicky Hjerpe at Netcall explores ten benefits of low code application development in contact centres.
Contact centres play a pivotal role in modern business operations, directly linking companies to their customers. Traditionally, the emphasis has been on agent-centric features to enhance customer interactions.
However, the dynamic nature of customer service demands a more comprehensive approach that goes beyond agent capabilities. This is where low-code application development comes into play.
Low-code application development can revolutionise contact centre environments by streamlining processes, automating tasks and improving customer and employee experiences.
What is Low-Code Application Development?
Before delving into the benefits, let’s clarify what low-code application development is.
Low-code is a visual development approach that allows individuals with little to no coding experience to create applications using a visual interface, pre-built templates and drag-and-drop components.
By significantly reducing the need for extensive coding, application development is faster, more accessible and adaptable to changing requirements.
The Benefits of Low-Code Application Development
1. Rapid Application Development
Contact centres often require quick responses to changing customer demands and market trends. Low-code platforms enable businesses to create and modify applications faster than traditional coding, helping contact centres stay agile and responsive.
2. Enhanced Customer Experience
With low-code, contact centres can build custom applications to manage customer data, track interactions and deliver personalised services. This leads to a more tailored and efficient customer experience, improving customer satisfaction and loyalty.
3. Employee Empowerment
When a contact centre is empowered with low-code tools, they can create custom solutions and workflows to streamline their tasks. This enhances agent productivity, which boosts job satisfaction and retention rates.
4. Process Automation
Low-code platforms excel at automating repetitive and time-consuming tasks. Contact centres can use these platforms to automate data entry, call routing, appointment scheduling and more. Crucially, automation reduces errors. Also, agents are freed to focus on more complex customer issues.
Explore RevTech News for the latest advancements in Revenue, Business & Marketing Operations with insightful updates from industry experts!
Source: https://www.callcentrehelper.com/benefits-low-code-application-250371.htm
The Experience From Discovery, Right Through to Use of a Product
Product experience refers to the experience a customer has from the moment of discovering a product to their use of the product. The product experience lifecycle is the customer’s movement from one point in the customer journey to another and their experiences with the product at each stage. It includes everything from a product’s advertising leading to customer awareness to user onboarding to customer reviews and recommendations. Modern contact centres use artificial intelligence (AI)-driven tools and software to gather insights from customer conversations and deliver those insights back to the businesses they serve, allowing companies to re-evaluate their products and drive innovation.The Role of Product Intelligence
Product intelligence is a necessary component of the product experience lifecycle. It’s the process of collecting insights about a product, how customers interact with it, and their opinions about it. Companies use this information to identify weaknesses in their products, learn what customers love and want to see more of, make products better, and design new products to meet customer needs. In a contact centre, product intelligence is highly automated with the help of AI. Product intelligence software listens for feedback from customers continuously, gathering contextual insights from real customer conversations as they happen.What Product Experience Isn’t
Product experience, user experience, and customer experience go hand-in-hand, but they aren’t the same. User experience refers to customer interactions with a product, and product experience targets the feelings about a product at each step of the customer journey. Both of these come together to create the customer experience, which includes the interactions and feelings a customer has about a brand as a whole, rather than a product.Product Experience Lifecycle Stages
The product lifecycle can vary depending on the type of product. The steps below are generally the most common parts of a product lifecycle. We’ll explain each stage and how product experience ties in. Explore RevTech News for the latest advancements in Revenue, Business & Marketing Operations with insightful updates from industry experts! Source: https://www.callcentrehelper.com/managing-product-experience-lifecycle-250367.htmHow to Help Agents Feel Less Lonely
1. Make Sure to Say “Good Morning” to Everyone in Your Team, Every Day
Make the effort to say “good morning” to everyone in your team, every day, to start each working day off on a positive note. This helps to make sure no one feels left out or unnoticed as they arrive at work.2. Make Sure Your Company Values Are Tangible So Agents Feel Part of Something That Matters
If you want your agents to feel less lonely, they must feel a part of something bigger than themselves. One way to do this is to make sure your company values are tangible! “Make sure that everyone has regular conversations around what the company values are and what they mean for them in their day-to-day work, being sure to tie their efforts and achievements back to specific values, so it all becomes more meaningful and interconnected. Explore RevTech News for the latest advancements in Revenue, Business & Marketing Operations with insightful updates from industry experts!- You have very limited visibility (you can only evaluate a tiny fraction of calls manually),
- Your QA processes don’t scale easily,
- You are drowning in data, yet are starving for insights,
- Your agents become disengaged and frustrated, resulting in high turnover, and
- You don’t know where to start selecting tools to help you automate your contact center processes.
AI Is Growing, But Unevenly
Globally, 48% of people used generative AI last year, with countries like Nigeria, Mexico, and South Africa leading adoption. These regions also show the most excitement about AI’s potential to boost economies and improve lives. Adoption lags at 29% in developed nations like the U.S. and Canada, meaning that 71% of people in these regions haven’t knowingly engaged with generative AI tools. Explore RevTech News for the latest advancements in Revenue, Business & Marketing Operations with insightful updates from industry experts! Source: https://www.searchenginejournal.com/google-study-29-in-the-u-s-canada-used-ai-last-year/537583/If you’re looking for a cheaper alternative to the new Kindle Scribe, we’ve got good news: the first-gen model is on sale for a couple hundred dollars less than the second-gen model. Normally $349.99 in new condition, Amazon is currently selling it with in refurbished configuration with 16GB of storage, a Basic Pen, and a one-year warranty for just $233.99 as a part of a limited-time lightning deal. You can also buy it at Amazon with 32GB of storage for $259.99.
Both of Amazon’s note-taking ebook readers sport a spacious 10.2-inch 300 ppi display and an adjustable warm light, though the latest Scribe builds upon the original with thinner bezels, a textured display, and a soft-tipped Premium Pen. The most significant changes come in the form of software features, which are available on the first-gen model via a free download. That means no matter which e-reader you buy, you can finally write notes directly on pages. You’ll also be able to take advantage of various AI features, including AI-generated summaries and a tool that lets you refine your handwriting. The only difference is that the new Scribe comes with these features baked in.
Three more midweek discounts
- The Beats Powerbeats Pro are down to $99.99 (half off) at Best Buy, which is their lowest price to date. The wireless earbuds are still exceptionally comfortable despite their age, with over-ear hooks that keep them securely in place during intense workouts. They also continue to deliver good sound, pair well with Apple devices, and last up to nine hours on a single charge, though you’ll still need a Lightning cable to charge them. Read our review.
- Amazon and Best Buy are selling the Apple Pencil Pro for $99 ($20 off), which is one of its best prices to date. The stylus is compatible with the latest iPad Pro, iPad Air, and iPad Mini; however, unlike the Apple Pencil (USB-C), the Pro model features Find My support so you can quickly locate it. It also comes with extra creative capabilities, including pressure sensitivity, double-tap tool switching, and a “barrel roll” feature that lets you twist your digital brush’s orientation by turning the stylus as you paint.
- You can pick up the Chipolo One Point at Amazon for $22 ($5 off), an all-time low. The puck-shaped Bluetooth tracker is perfect for keeping tabs on various items, whether it be a set of keys or a pet collar. The keyring tracker also features a user-replaceable battery, IPX5 water resistance, and support for Android’s Fast Pair feature, though keep in mind it only supports Google’s Find My platform, not Apple’s.