Calix, Inc. has announced the winners of its 15th annual Calix Customer Innovations Awards. The company revealed the honorees at its annual innovation and customer success conference. The awards recognize service providers that deliver measurable results in subscriber experiences, network operations, and market expansion.
The winners use the Calix One™ platform with SmartLife™ managed services. They also receive hands-on guidance from Calix Success™. As a result, these providers streamline operations, differentiate their subscriber experiences, and open new markets. Their achievements show how providers of all sizes can cut costs, grow revenue, build loyalty, and compete and win.
“These award-winning customers demonstrate what is possible when innovation is grounded in customer needs, and we congratulate them on the impact they are delivering for their subscribers, businesses, and their communities,” said Nancy Tichbon, Calix CCO.
While Calix keeps pushing forward on its AI-native platform. The company is expanding the capabilities of the Calix Agent Workforce™, intelligent workflows and AI-powered experiences in the customizable CommandIQ® mobile application. The winning providers are thus well positioned to capitalize on their success. Their investments in subscriber insights, operational excellence and differentiated services are driving continued growth.
Calix Customer Innovations Awards 2026: Winners and Results
The winners of 2026 display measurable impacts across several categories.
- AI Innovation Award: RTC Networks readied itself for AI-based growth over the next five years. First, a data hygiene and service optimization initiative was conducted. Then, Agent Workforce knowledge support was adopted to accelerate response time to customer-care inquiries, and complete new-hire training. This lays the groundwork for AI across Marketing, Support, and Operations.
- SC’s Roxane Prieb named Champion for Success Award winner for continually learning to improve subscriber experiences. She went from a network operations center technician to customer experience manager at SC. She also took dozens of Calix University learning experiences along the way. She also works with industry colleagues within the Calix Community, bringing new insights back to the SC team.
- Collins Marketing Innovation Award: GigaBeam Networks achieved a 460% increase in top tier package adoption and a 16% increase in average revenue per user (ARPU) in a single year. Its strategy was driven by a subscriber loyalty study from Calix Business Insights. This led to persona based managed Wi-Fi packages and community focused messaging by the provider. The adoption of mobile apps increased by 103 percent, which improved subscriber engagement.
- Customer Innovations Awards: AcenTek rebuilt its network architecture around a resilient, high-capacity 100 Gbps backbone. The provider used Calix Intelligent Access appliances for the upgrade. Thus, AcenTek now runs more proactive operations and responds faster to service-impacting events. Subscribers also enjoy a better experience.
- New Market Innovation Award: Blue Stream Fiber has more than tripled its initial monthly multifamily deployments since launch and continues to grow. The provider leveraged SmartMDU™ to facilitate secure network segmentation and resident onboarding, ready to move-in. It also achieved property-wide visibility and local operational support via repeatable deployment practices. Resident satisfaction was 4.99 out of 5.
- Subscriber Experience Loyalty Excellence Award: Clearwave decreased outage-related calls by 52 percent, and increased Net Promoter Score℠ (NPS®) by 20 points. Subscribers were automatically kept informed of outages and restorations without having to call. In addition, Clearwave simplified provisioning to the point where 95 percent of orders are activated without manual intervention. Now installations are finished two days early.
- Subscriber Experience Excellence Onboarding Award: Brightspeed cuts first-week support calls by 75 percent through proactively engaging customers. The provider was able to identify new subscribers and prioritize them for early support through proactive monitoring. Brightspeed then fixed issues before they became service calls. The provider is now extending the program to two more markets.
- Sustainability Innovation Award: Mosaic Technologies reduced power cost per subscriber 65 percent while growing its base 90 percent. Network modernization also cut total central-office power expense 33 percent. Meanwhile, the provider extended fiber connectivity to thousands of subscribers in rural Wisconsin. These subscribers can now work remotely from previously unserved and underserved homes and businesses.
How Calix Success and Business Insights Support Providers
Customer Innovations Awards Success helps providers turn subscriber insights and technology investment into business outcomes. It offers expert guidance, education, and proven best practices. Calix Business Insights, in turn, combines subscriber feedback with operational data. Providers use it to inform packaging, pricing, and service delivery.
Nancy Tichbon, chief customer officer at Calix, said: “There is no one-size-fits-all formula for customer success. Every provider, community, and subscriber is different. Success starts with understanding what matters most and bringing together the right people, insights, and technology to deliver meaningful outcomes. Through the Calix One platform and Calix Success, we help providers turn that understanding into measurable business results. These award-winning customers demonstrate what is possible when innovation is grounded in customer needs, and we congratulate them on the impact they are delivering for their subscribers, businesses, and their communities.”
Readers can view all Customer Innovations Award winners and finalists from ConneXions 2026. They can also learn how Calix customers drive meaningful outcomes for their businesses and communities.
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News Source: Businesswire.com
