Netcracker Technology announced today that long-term customer C Spire has expanded its operational partnership and Customer Experience. C Spire delivers fiber, wireless, and managed services across the United States. The communications service provider is adding advanced functionality from Netcracker Revenue Management. C Spire is also exploring new use cases of Agentic AI to automate processes and Customer Experience. Therefore, this rollout revolutionizes customer interactions and boosts overall operational agility.
C Spire’s previous deployments of Agentic AI successfully automated billing queries. C Spire extends that success by automating more extensive customer care workflows. In contrast, the system is equipped with strict security measures to protect sensitive customer info. Netcracker Revenue Management platform expansion to drive multi-channel digital bill presentment. So that’s C Spire making it easier and less expensive to change invoice formats.
Customer Experience & Call Center Efficiency Optimization
Moreover, the integration provides immediate operational benefits to the telecommunications provider. C Spire Achieves Higher Call Center Deflection Rates and Improved Formatting Accuracy. The upgrade also reduces ongoing operational costs considerably Customer Experience. End customers benefit from customized digital bill formats that provide clearer billing transparency. These enhancements give a smooth and very intuitive user experience. As such, Netcracker Revenue Management is a key pillar of C Spire’s ongoing digital transformation.
“We are continuing to invest in technology like Netcracker that makes the experience simpler and more intuitive for our customers,” said Rabun Jones, Chief Information Officer at C Spire. “By expanding how we use AI, we are removing friction and giving customers more control at every interaction.”
“We are excited to continue offering the latest features and functionality to our customers, including delivering an advanced revenue management solution with Agentic AI to C Spire that will bring real results and benefits across the business,” said Rohit Aggarwal, General Manager at Netcracker. “We look forward to our ongoing partnership and further success in the future.”
Moreover, the expanded deployment demonstrates how modern automation drives long-term value for telecommunications providers and Customer Experience. By combining Agentic AI with Netcracker Revenue Management, C Spire continues to modernize its service operations. Thus, the company maintains its competitive edge while delivering superior technology services to consumer and enterprise clients.
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News Source: Businesswire.com
