As enterprises shift from single-sale transactions to recurring revenue models, advanced revenue lifecycle management (RLM) platforms are playing a pivotal role in driving automation, reducing errors, and improving long-term profitability, according to new research from Information Services Group (ISG) (Nasdaq: III).
The ISG Buyers Guides™ for Revenue Lifecycle Management, released by ISG Software Research, evaluates 42 software providers across six key areas: Revenue Lifecycle Management, Revenue Platforms, Revenue Recognition, Contract Lifecycle Management (CLM), Configure Price Quote (CPQ), and Billing.
The research identifies a growing demand for unified RLM solutions that replace outdated quote-to-cash processes with integrated platforms. These systems streamline quoting, contracting, order fulfillment, and billing—digitizing workflows to eliminate handoffs and errors. According to ISG, companies leveraging modern platforms gain deeper insights into customers and operations, ultimately enhancing the customer experience and revenue consistency.
“Businesses across industries must embrace new pricing and revenue models to stay competitive,” said Stephen Hurrell, Director at ISG Software Research. “Legacy systems can’t keep up with the pace of innovation.”
Despite technological advances, ISG predicts over half of organizations will still rely on manual quote-to-contract integrations through 2026, risking inefficiencies and customer dissatisfaction.
Conga, Oracle, and BillingPlatform led the rankings across multiple categories, with Conga emerging as the top performer in RLM, CLM, and CPQ. Salesforce, Zoho, and Zuora also received exemplary ratings in several categories, while SAP earned recognition for innovation.
Here are the top-ranked Overall Leaders in each category:
- Revenue Lifecycle Management: Conga, Oracle, BillingPlatform
- Revenue Platforms: Conga, BillingPlatform, Oracle
- Revenue Recognition: BillingPlatform, Oracle, Zuora
- Contract Lifecycle Management: Conga, Docusign, Zoho
- Configure, Price, Quote: Conga, Oracle, PROS
- Billing: BillingPlatform, Oracle, Zuora
Evaluation was based on seven criteria: five product-related (usability, manageability, reliability, capability, adaptability) and two customer assurance factors (validation and total cost of ownership/ROI). Providers with the highest performance across these dimensions were named as Leaders and Overall Leaders.
“Effective revenue lifecycle management is vital for delivering strong customer experiences,” said Mark Smith, Partner and Chief Software Analyst at ISG. “Our guide helps companies identify the right solutions to modernize and reduce operational costs.”
ISG’s research is based on over a year of independent analysis and offers one of the most in-depth assessments of RLM tools available. The full reports are available upon request, with executive summaries accessible online.
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News Source: Businesswire.com
