Aberdeen Report: Drive Results with AI-powered CX
New Aberdeen report: Drive Results with AI-Powered CX Today’s contact center is more complex than their counterpart from even ten years ago due to the rise of digital channels. However, CX leaders have never had as many tools in their toolbox to step up to the challenge—and deliver superior business results. Companies that use AI […]
Video: Get More Out of Your Splunk Investment with Demo
Pair Splunk with the advantages of a modern data lake that can deliver high performance at a fraction of the cost. Get Started
Get More Out of Your Splunk Investment
Organizations need centralized visibility to security events so they can identify and automate response to threats and vulnerabilities. Often, security data is only visible in point solutions in their unique format, forcing companies to duplicate and move data to traditional SIEM solutions. These solutions were developed in the pre-cloud era, and when used as a […]
An Architect’s Checklist: Building a Data Platform to Power the Modern SOC
Defending against modern threats starts with data. A lot of it. Spotting, understanding, and disrupting cyber adversaries requires deep awareness of everything happening across your organization, from the desktop to the cloud. Collecting, storing, and working with telemetry at scale unlocks crucial workflows for defenders. Get Started
Navigating Modern Threats Using the SentinelOne Singularity Platform
Modern threats don’t respect the boundaries of traditional security – they move laterally as quickly as possible, finding the path of least resistance to gain credentials and access to data or infrastructure. For security teams, visibility across endpoint, cloud, data, and identities is critical to understanding posture and rapidly responding to attacks. Learn about the […]
Less stress, more success: Leverage AI for happier agents
AI solutions are currently transforming the contact center industry. NICE and CMSWire Insights partnered to survey contact center supervisors and agents from EMEA, India, and the United States. This report delves into how investing in AI that simultaneously addresses complexity and stress will make everyone’s contact center jobs better. Gain essential insights from this report, […]
WHY Understanding Customer Sentiment Is Key To Creating Better CX
What do your customers want? Understand them without them explaining it all to you with sentiment analysis. Need to get up to speed on sentiment analysis in CX? NICE and SSON have the cheat sheet that lays out the hows and whys. Download our Report “(Why) Understanding Customer Sentiment is Key To Creating Better CX” […]
