MEASURING SOCIAL IMPACT
A Guide for Grantmakers and CSR Professionals
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As you work to advance social good, measurement is an essential component. Learn how to build a framework to track, understand, and analyze your impact. Get Started
5 Ways to Maximize Performance
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Customers expect their interactions with the contact center to be fast, personalized, and effortless. It would help if agents had insight into past behaviors, trends, and unspoken needs. At the same time, siloed data and functions make it hard to get visibility into the customer journey. Download Now