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How shippers can leverage intermodal to reach emissions targets

Shippers are facing immense pressure to reduce their carbon footprints. While electric and autonomous trucks offer eco-friendly options, wide-scale use of these solutions is years away for most. However, an environmentally-conscious alternative is available today: rail intermodal. A survey conducted by FreightWaves and Uber Freight finds that two-thirds of shippers report using rail as an […]

How Revenue Operations Aligns Business Units to Drive Greater Revenue

How Revenue Operations Aligns Business Units to… Organizations who have fully aligned their moneymaking teams under the Revenue Operations model… THE FIVE STAGES OF REVENUE MARKETING™… Transforming from traditional to Revenue Marketing™ is a race, and every marketer will encounter… How Does Your Tech Stack… Stack Up? Your tech stack can make or break marketing […]

Focus on service quality above all else retail

The pandemic may have rewritten the rulebook on retail, but in doing so, it created lucrative opportunities for retailers to grow their business and their bottom line. Customers want personalized service that’s available around the clock and streamlined service no matter what channel they use. It’s a hefty payo—more and more customers actually let customer […]

Tap into the $512 billion CX outsourcing market with this handy guide

The CX outsourcing market size is growing rapidly but competing is getting more challenging every day. Customer journeys are increasingly complex and client expectations are at an all-time high. Exceeding those expectations means maximizing your agility and delivering measurable value – every time. Are you ready? This guide can help. Key insights show you how […]

From Outdated to Outstanding: The Future of Customer Communications

In today’s fast-paced business landscape, customer communication has evolved into a multifaceted challenge. Business leaders are now confronted with a dynamic landscape characterized by sophisticated communication technologies and ever-rising customer expectations sprawling into an intricate ecosystem with numerous stakeholders, siloed technologies, and conflicting business objectives. This ebook explores the evolving challenge of customer communication in […]