The inner circle guide to agent engagement & empowerment
High agent turnover isn’t just a thorn in the sides of contact center leaders—because agents don’t start a job hoping for a poor experience. They expect to be supported by leadership, empowered by world-class tools, and enabled to showcase their talents and abilities. Unfortunately, many agents don’t feel engaged or empowered, and those bad experiences […]
5 ways to win RFPs
Asset owners frequently depend on formal RFPs for manager selection. They seek independent validation of your investment approach and a user-friendly method for visualizing your fund’s performance and risk. When it comes to showcasing your Investment Process, be it Fundamental or Quantitative, including your Portfolio Characteristics, here are five methods to illustrate why your fund […]
Fortinet Converge- Americas Digital Edition
Security across any network, edge, or cloud Discover the future of digital security at Fortinet Converge, a virtual event gathering industry thought leaders, asset owners, industrial suppliers, threat intelligence gurus, integrators, and standards organizations to define cybersecurity in evolving hybrid cloud environments. IT, OT and 5G networks and the technologies that power them are increasingly […]
Conversational AI Unveiled
Artificial intelligence (AI) has moved past a “tech-only” conversation to dominate the landscape of business operation progress and elevated customer satisfaction. With the shift in customer preferences toward digital channels, there’s an expectation for exceptional service and top-tier technological assistance at every stage of their journey—and conversational AI is a key tool to deliver just […]
Why it’s time to move your on-premises PBX to the cloud
It’s clear that the future workforce will be hybrid, with some workers in the office, some working remotely, and some a combination of the two. And with these rapidly changingneeds, businesses realized just how vital the cloud is to flexibility and agility. For years, the shift to cloud-based communications services was gradual, with some organizations […]
Master the WFM Paradigm Shift With True to Interval Analytics
Changing contact center work has fueled an evolution in WFM paradigms away from those based on phone calls. NICE’s True to Interval (TTI) Analytics unlocks accurate forecasting and scheduling of digital interactions by reporting in the time intervals when an interaction is actually handled, not just when it ends. Read on to learn the new […]
