The Road to Agent Experience Maturity: A Self-Assessment
Improve retention by measuring agent satisfactionWith the challenges impacting workforces today, it’s more important than ever to be the employer of choice. Agent satisfaction is vital for positive customer experiences. You need a way to measure and improve where needed. This Agent Experience (AX) Maturity Toolkit gives you a handy framework to: Get the latest […]
Unified Communications as a Service
As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used business applications — including office productivity, customer relationship management (CRM), customer care, and more — to the public cloud. In today’s remote workplace, in which work from home (WFH) and work from anywhere (WFA) have become the new normal, this cloud-first […]
The Interconnectedness of Empathy and Advanced Technology
Customer centric. Digitally driven. Outstanding CX guaranteed An outcome-driven strategy is the key to a customer’s heart As customer expectations evolve, so must business CX strategies. “Adequate” is no longer the standard; it’s been firmly raised to “exceptional.” However, when organizations are too focused on common CX pitfalls, it’s easy to lose sight of the […]
