Mobile app engagement: The ultimate guide
Got a ton of users to download your app? Congratulations! But don’t pop that champagne bottle just yet. Did you know that 25% of apps are used only once during the first six months? If you can’t keep people coming back to your app, all your user acquisition efforts will be for naught. To encourage […]
The key to building a customer-centric team
First things first, you need to build confidence with customers—it’s a key part of creating a customer-centric team. In order to do this, you need to focus on your team and ask yourself, “Are my employees happy at work?” Your employees are the ones interacting with your customers on a regular basis, so if they’re […]
The New Digital Landscape
Your Guide to Next-Gen CX Connections It’s more than just email and chat. Your customers have already moved beyond First Generation digital (Email, Chat) on to Next Generation digital (Social, Messaging, Mobile Apps). Consumers are shifting to Digital and Next Gen Digital. Generation Z and Millennials have a clear preference towards Digital Channels to communicate […]
