CX in the new era of intelligent self-service
CX in the new era of intelligent self-service Across channels and across the digital customer experience, successful CX leaders ask themselves… Smart self-service leverage data AI These days, the customer experience journey happens across multiple channels. In order to optimize… Exciting opportunities are booming for CX outsourcers More companies than ever before are hiring CX […]
F&S Powering Clients to a Future Shaped by Growth WP
Excel isn’t enough, but traditional WFM tools aren’t either when it comes to managing agent interactions in the age of digital channels. Frost & Sullivan recommends finding a WFM solution that offers best-in-class data capture and analytics. This gives managers and employees a one-stop shop for all their planning and scheduling needs based on real-world […]
NICE Named a Leader in the 2022 Gartner Magic Quadrant for Robotic Process Automation (RPA)
Recognized for its Completeness of Vision and Ability to Execute We are thrilled to be recognized as a Leader in the 2022 Gartner Magic Quadrant for RPA. Download a complimentary copy of the report so you can: See the complete report positioning 15 RPA vendors and discover the power of NICE’s fully integrated automation platform […]
