The Salesforce acquisition of BI software leader, Tableau is the biggest in a series of “analytics” related buyouts and mergers. We analyze the primary...
5 major obstacles and the keys to overcoming them
Recurring revenue models such as movies on demand and software-as-a-service (SaaS) are changing the nature of...
Confronted with economic uncertainty and unexpected changes to basic business practices, brands across the board have had to rethink two key activities: customer retention...
Improve retention by measuring agent satisfactionWith the challenges impacting workforces today, it’s more important than ever to be the employer of choice. Agent satisfaction...