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SPI Report: 2022 Professional Services Maturity Benchmark

Consulting demand is at an all-time high as businesses...

The ROI of Smart Self-Service: Using Modern Tools to Delight Modern Customers 

In the latest Aberdeen research report, “The ROI of...

Exceed customer expectations with self-service

Data collected by Frost & Sullivan has shown that...

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SPI Report: 2022 Professional Services Maturity Benchmark

Consulting demand is at an all-time high as businesses look to incorporate new technologies and address workforce needs. In this report, learn how your...

The ROI of Smart Self-Service: Using Modern Tools to Delight Modern Customers 

In the latest Aberdeen research report, “The ROI of Self-Service: Using Modern Tools to Delight Modern Customers,” access key data on the value of...

Exceed customer expectations with self-service

Data collected by Frost & Sullivan has shown that consumers prefer to use self‐service. However, they expect it to be smart self-service no matter...

Extreme Digital Experience Makeover: Contact Center Edition 

Digital-first customers leave your brand for a competitor if you don’t meet their service expectations. And their journeys often start with a Google search...

Let your Control Freak Flag Fly with Sage Timeslips

Welcome to today's Session! We recently hosted a Sage Timeslips webinar “Let your Control Freak Flag Fly” for everyone who needs to make sure their...

Mobile app engagement: The ultimate guide

Got a ton of users to download your app? Congratulations! But don’t pop that champagne bottle just yet. Did you know that 25% of apps...

Turn Complaints into Business Opportunities with Enlighten AI

Consumer complaints have high stakes for companies, particularly those in regulated industries such as financial services. Complaints can affect an entire organization, from risk and...

Reimagining the Power of Self-Service: How to Deliver CX to the Digital Doorstep

The world of customer experience (CX) has shifted, with most customers now preferring self‐service to live agent assistance. The pandemic has accelerated this process,...

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New roads to remote deposit capture revenue

How can RDC deliver untapped benefits to your bank?...

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A list of workflow management and automation tools that...

Future proof your marketing technology

Today’s marketers face a highly dynamic situation. Businesses needs...

Cultivating customer loyalty

From 1890, the year attributed to the quote above, the world view has undergone massive shifts in all spheres of life. Interestingly, the view regarding customer being the ‘purpose of work’, has only become more widespread.

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The Road to Agent Experience Maturity: A Self-Assessment

Improve retention by measuring agent satisfactionWith the challenges impacting workforces today, it’s more important than ever to be the employer of choice. Agent satisfaction...