Companies are increasingly adopting and spending on self-service and conversational artificial intelligence to improve Customer Experience (CX). Artificial intelligence (AI) and machine learning (ML)...
Research participants of our Customer Experience MetriCast 2022 research study provide data on beforeand-after changes in business metrics (revenue, costs, customer ratings, and agent...
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact...
A clear preference for maintaining separate UCaaS provider for calling even when using Microsoft Teams for messaging and video
Significant potential benefits when using a...
When COVID-19 first struck, many organizations rushed to deploy cloud-based Unified Communications-as-a-Service and video meeting solutions. But in the rush, security concerns were often...
M&A For many manufacturers, years of M&A has led to fragmented systems, complex intercompany processes, and a lack of standardization across the close. Increased...