Hear on-demand, how organisations are setting themselves up for digital success and why the human factor is still as important as ever. These episodes,...
The world of customer experience (CX) has shifted, with most customers now preferring self‐service to live agent assistance. The pandemic has accelerated this process,...
Businesses recognize the critical nature of cloud: in 2021, 75% of organizations said cloud was fundamental to remaining competitive, as opposed to 60% in...
M&A For many manufacturers, years of M&A has led to fragmented systems, complex intercompany processes, and a lack of standardization across the close. Increased...