Today’s businesses depend on a robust communications experience to drive innovation, and phone calls are at the heart of that experience.
However, it’s not just...
The way businesses adapted to COVID-19 was nothing short of remarkable. Entire companies shifted from physical offices to digital workplaces overnight. They reinvented work...
As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used business applications — including office productivity, customer relationship management (CRM),...
A clear preference for maintaining separate UCaaS provider for calling even when using Microsoft Teams for messaging and video
Significant potential benefits when using a...
When COVID-19 first struck, many organizations rushed to deploy cloud-based Unified Communications-as-a-Service and video meeting solutions. But in the rush, security concerns were often...
Improve retention by measuring agent satisfactionWith the challenges impacting workforces today, it’s more important than ever to be the employer of choice. Agent satisfaction...
