Four pivotal pillars necessary to excel...
Digital experience programs face the challenge of a landscape where consumers are constantly shifting...
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Smart self-service...
Forward-thinking contact center leaders recognize that agents play a far more crucial role than simply addressing customer demand—agents directly impact the quality and consistency...
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In the latest Aberdeen research report, “The ROI of Self-Service: Using Modern Tools to Delight Modern Customers,” access key data on...
Building an environment where employees have access to critical data, analysis, and experts in real-time and can quickly collaborate across any channel, improves daily...
M&A For many manufacturers, years of M&A has led to fragmented systems, complex intercompany processes, and a lack of standardization across the close. Increased...